New Flyer Reduces Warranty Claim Cycle by 50% with iWarranty
Solutions, Not Just Software
Renowned for its industry-leading design and engineering, New Flyer Industries serves many of the largest transit agencies in
Industry Leading Support
“We are continually adding customers to the iWarranty system and plan to have all customers that have the base bus warranty using iWarranty by the end of this year,” said Peper. “The investment in the iWarranty system is just another step forward in maintaining New Flyer’s customer service strategy of providing industry-leading support.”
The King County Department of Transportation in
A special feature added for New Flyer was the integration of its Field Service Action Reports directly into iWarranty. “Having this early warranty service information, which includes complaint calls, fully integrated with warranty and financial data, enabled us to significantly increase our ability to respond to quality concerns and better estimate the dollars needed to support our warranty obligations,” noted Halbesma. “The solution significantly helped us reduce the warranty claim cycle by more than 50%, and we are continuing to make further reductions.”
Peper states, “iWarranty is helping us collaborate with our supplier base to improve overall quality as we share cleaner and complete failure information in an expedient manner. In the past, it took a lot longer to pull failure data together and make the information complete. We are now better equipped to go back to our suppliers to properly recover warranty dollars. New Flyer has also taken advantage of the ability to attach photos to a warranty claim helping shorten the cycle time of information-sharing and warranty cost recovery.”
Peper adds, “Some of the requirements that led us to iWarranty were increased control on warranty spending, provision management (reserves), campaign tracking, claim recovery, and a more efficient system. We now have better control of our policies and improved our ability to forecast warranty.” Halbesma adds, “New Flyer not only enjoys more rapid preparation of campaigns, with greater visibility to campaigns and claims, but also has gained significant efficiencies as a result of the seamless link to claims payment.”
“We are pleased that an industry leader like New Flyer Industries has found significant value in our iWarranty solution,” said
About 4C Solutions, Inc.: 4CS is a leading provider of intelligent service software solutions. 4CS iWarranty software helps significantly reduce product warranty costs by improving quality and reliability, sharing cost and information with suppliers and partners, and automating the warranty management processes.
The iWarranty product directly connects manufacturers, suppliers, dealers, partners and customers in a service network. It optimizes the entire warranty cycle through the integration of the following applications: e-Claims, Parts Return, Supplier Warranty, Purchased Warranty, Warranty Analytics Powered by Cognos, and Warranty Center.
For more information, www.4CS.com or call 800.709.8773
SOURCE 4C Solutions, Inc.