Anglian Water Wins First 'Service Excellence' Award at ClickConnect Europe 2009 Conference
Posted on: Monday, 15 June 2009, 07:00 CDT
Anglian Water is the largest water and wastewater company in
"Anglian Water has been a ClickSoftware customer since 2005 and a Customer Advisory Board Member since 2007. In that time it has demonstrated quantifiable business benefits that include reducing travel time by 24 percent, reducing overtime by 11 percent and improving service levels by 33 percent without incurring any additional cost," BenBassat said. "Terrific performance, yet this company continues to ask questions and challenge ClickSoftware as to where else it can leverage technology and business process improvement to drive efficiency gains. From improving its customer service to reducing carbon emissions, it consistently seeks ways in which it can lead their service business to excellence."
In addition to recognizing Anglian Water's accomplishments, ClickSoftware
also presented 10-year customer Direct Energy with an appreciation award.
Direct Energy uses ClickSoftware's ClickSchedule solution to manage heating
and cooling systems maintenance, repair and installation for more than 1.3
million customers in
"ClickSchedule has helped us maintain a competitive edge against regional
service providers while improving our technician productivity," said
Another solution in the ClickSoftware ServiceOptimization Suite, ClickMobile, was the focus of intense attention generated by the 2009 Aberdeen AXIS(TM) Report on Mobile Field Service, which named ClickSoftware a "Champion" largely on the strength of ClickMobile. ClickSoftware demonstrated the software's ability to adapt to customers' business processes and to unify field service and dispatch in a cohesive environment.
"Despite the economy, or maybe because of it, companies in every industry
are showing intense interest in optimizing their customer service," said
About ClickSoftware
ClickSoftware is the leading provider of mobile workforce management and
service optimization solutions that create business value for service
operations through higher levels of productivity, customer satisfaction and
cost effectiveness. Combining educational, implementation and support
services with best practices and its industry-leading solutions,
ClickSoftware drives service decision-making across all levels of the
organization. From proactive customer-demand forecasting and capacity
planning to real-time decision-making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations get the
most out of their resources. With over 130 customers across a variety of
industries and geographies, and strong partnerships with leading platform and
system integration partners, ClickSoftware is uniquely positioned to deliver
superb business performance to any organization. The company is headquartered
in
SOURCE ClickSoftware Technologies Ltd
Source: PR Newswire
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