Maritime Cargo Processing Uses CA Wily Application Performance Management to Maximize the Value of its Web-based Inventory Service
Posted on: Monday, 29 June 2009, 08:00 CDT
CA Wily Introscope Helps MCP Achieve Lean IT to Ensure 17 UK Ports Operate Effectively
MCP uses CA Wily Introscope(R), a key component of the CA Wily APM solution, to help prevent downtime of Destin8, which could impact the service's 3,000 users and related activities at ports such as Felixstowe, Thamesport,
As well as helping to maintain availability, CA Wily Introscope helps MCP ensure that Destin8 performs at an optimum level. Destin8's users expect customs clearances and other business-critical transactions to be processed in a matter of minutes. Electronic Data Interchange (EDI) and electronic messaging play an extremely important part in the operation of Destin8.
"Destin8 is a highly complex Web-based system that requires active management in order to ensure it meets business and service level objectives, optimizes customers' online experience, and achieves application performance and availability goals," said
The Port of Felixstowe's IT team, which is responsible for operating Destin8 on a day-to-day basis, uses the CA solution to help identify potential problems with the Port Community System. "A number of core processes within Destin8 rely on integration with other online applications, such as official Customs systems," added Inman. "If this link is lost, port activities are severely hampered. CA Wily Introscope helps alert the support team to such an issue. It can also provide information to help the team determine whether they are able to resolve the problem themselves or need to call us in to fix it."
MCP also uses CA Wily Introscope to provide a live system availability feed on its Web site. By sharing application performance information with existing and potential customers, MCP can reassure them of the quality of the Destin8 application.
"Destin8 is MCP's main revenue stream and a business-critical system for its customers," said
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