Progress Energy Carolinas Ranked Third in the South in J.D. Power Residential Customer Satisfaction Survey
RALEIGH, N.C., July 17 /PRNewswire-FirstCall/ — Progress Energy Carolinas was ranked third in the South region and seventh in the nation in the latest J.D. Power & Associates survey of residential customers, announced July 16.
The 2009 Electric Utility Residential Customer Satisfaction Survey is based on responses from more than 79,500 online interviews conducted from July 2008 through May 2009 among residential customers of the 121 largest electric utility brands across the United States, which collectively represent more than 92 million households.
“During these challenging economic times, it is more important than ever that we provide a level of service that meets and exceeds our customers’ expectations,” said Lloyd Yates, president and CEO of Progress Energy Carolinas. “These results confirm that we are focused on the things that matter to our customers. We know that customer satisfaction is a continuous process, and we are working hard to provide real value for our customers every day.”
The study measures customer satisfaction with electric utility companies by examining six key factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.
Progress Energy Carolinas, a subsidiary of Progress Energy (NYSE: PGN), provides electricity and related services to more than 1.4 million customers in North Carolina and South Carolina. The company is headquartered in Raleigh, N.C., and serves a territory encompassing over 34,000 square miles including the cities of Raleigh, Wilmington, Fayetteville, and Asheville in North Carolina and Florence and Sumter in South Carolina. The company has earned the Edison Electric Institute’s Edison Award, the industry’s highest honor, in recognition of its operational excellence, and was the first utility to receive the prestigious J.D. Power and Associates Founder’s Award for customer service. The company is pursuing a balanced strategy for a secure energy future, which includes aggressive energy-efficiency programs, investments in renewable energy technologies and a state-of-the-art electricity system. Visit the company’s Web site at www.progress-energy.com.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
SOURCE Progress Energy Carolinas