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Never Miss a Call. Never Miss an Appointment. Generate More Revenue!

Posted on: Monday, 31 August 2009, 11:59 CDT

ARLINGTON HEIGHTS, Ill., Aug. 31 /PRNewswire/ -- BDC Connect is an enhancement to the full-featured Customer LifeCycle(TM) solutions offered by Dealer Product Services (DPS), an industry leader in automotive retention marketing. BDC Connect empowers automotive dealerships with the ability to stay open 24/7 by providing customers the convenience of scheduling appointments at any time through a live agent call center.

Dealer Product Services provides this turnkey solution for dealerships and service departments, regardless of size, location or brand. This solution is designed to maximize sales and service department revenue by reducing or eliminating the expense, or headache, of hiring, staffing, training and managing an internal operation.

Flexibility is a key component of BDC Connect. Users can easily turn it on, or off, at anytime. And, as a pay-per-use program, it's perfect during high volume periods or off hours. It's incredibly simple to use and calls route automatically. BDC Connect gives advisors the opportunity to spend more quality time with customers, building relationships and taking care of their needs.

Every automotive dealership and service department can afford this service. During the daily operation of a dealership, countless calls are routed to voice-mail, or simply go unanswered. These lost calls are lost revenue. If just three calls a day are missed, the cost can be significant. Look at this example using a conservative repair order value of $250. Just three missed calls costs $750 in lost revenue per day, based on five days a week, it totals $195,000 annually! Dealer Product Services will help you recapture this lost income.

Customers are demanding and love the convenience of calling to schedule service at a time that is best for them. So providing a better experience is critical to continued satisfaction and loyalty. With BDC Connect, the write-up process is simplified, loaner cars can be pre-arranged and customers can get in and out faster. More appointments are made and kept, resulting in satisfied customers and increased revenue.

"BDC Connect is a natural extension to our established, sales and service, CSI and SSI, live agent programs," states Tim O'Neill, President of Dealer Product Services. "Now, with BDC Connect, DPS can improve efficiency and grow revenue for any dealership or service department. You'll start seeing the results immediately."

Experienced, professional, multi-lingual, U.S. based agents expertly communicate your message with customers. DPS will log all appointments directly into the DMS via an Xtime interface, record every call for review and provide comprehensive management reports to clearly demonstrate ROI.

When it's imperative that customers get through to someone fast, agents can instantaneously make hot-call transfers or even coordinate roadside assistance for customers in an emergency. This immediate personal interaction eliminates the negative impact of unanswered calls or angry customers going to voicemail. With BDC Connect, your dealership and service departments are always open, serving your customers, improving your CSI and generating more revenue.

ABOUT DPS: DEALER PRODUCT SERVICES (DPS) Provides Revenue Generating Results with our LifeCycle Management(SM) Marketing Solutions. Our Comprehensive Suite of Products include: Customized Service Retention Programs, Declined Service Marketing, SEM, SEO, Micro-Sites, Variable Data Mail and Email, Appointment Scheduling, Reminders & Missed Appointment follow up; Live Operator BDC for Inbound and Outbound Customized Calling, plus Automated Recorded Calling for Sales and Service Programs, Tele-surveys: CSI, SSI; Data Management, Records Appending, EMail Appending with DMS Write Back, Customer and Employee Rewards Programs, Personal URL's, Customized Landing Pages, Vehicle & Parts Status Notification, Texting, Mobile marketing, and more. Contact us today to start improving your business. 1-800-998-2910. or DPSCRM.com

SOURCE Dealer Product Services

Source: PR Newswire

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