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California American Water Salutes Its Larkfield Staff During National Customer Service Week

Posted on: Monday, 5 October 2009, 05:00 CDT

SANTA ROSA, Calif., Oct. 5 /PRNewswire/ -- Customer Service Week begins October 5; it is designed to encourage businesses to evaluate their customer relations and recognize employees in their ranks who serve as model ambassadors between their company and the public they serve.

In Larkfield, it is the customers of California American Water who are recognizing the water company's employees.

Longtime Larkfield resident Jean Wood recently partook in the company's WaterSmart Home Survey program and said California American Water employee Jason Cheek's visit not only resulted in her saving money but she also discovered just how simple and easy water conservation can be.

"I found the survey to be very enlightening," Wood said. "Jason was courteous, professional and very knowledgeable. He walked me through each area of my house and property and after a thorough examination he explained to me how I could easily reduce my water usage with virtually no impact on my day-to-day routine. I would recommend all Larkfield residents sign up for this survey."

Woods is one of many Larkfield customers that have spoken positively about the program and its implementation.

In Larkfield, water conservation is a top priority for California American Water. Water rationing, new rate structures and state conservation mandates have left many customers in the area apprehensive and inquisitive about what they can do to reduce their water use.

Jason Cheeks, California American Water's field operator and former Division-1 football player, serves as the point person for the company's WaterSmart Home Survey program. The home water survey is a unique program that enables customers to have a California American Water representative come to their home and conduct a comprehensive inspection of their water pipes, outside irrigation and other water-related areas of the property for potential water savings - all for free.

Jason has visited up to three homes per day in Larkfield in response to the strong customer enrollment in the program, providing him a chance to directly assist customers in their collective mission to reduce the community's water use.

"Our customers want to do their part to conserve," Jason said. "And this water audit empowers that goodwill with the guidance and expertise we provide. I am really proud to serve such dedicated and responsible citizens and it has been my privilege to assist them in this important endeavor. The occasional baked goods I get from customers don't hurt either."

Through his good work, Jason helped form a working bond between the company and its customers that will make possible sustainable water conservation in Larkfield well into the future. Jason has displayed the type of professionalism that Customer Service Week seeks to exemplify and serves as a time-tested reminder that a company's success depends on the quality of service it provides to its customers, which, in turn, ultimately depends on the quality of its employees.

California American Water, a wholly owned subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to more than 600,000 people.

Founded in 1886, American Water is the largest investor-owned U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs more than 7,000 dedicated professionals who provide drinking water, wastewater and other related services to approximately 15 million people in 32 states and Ontario, Canada. More information can be found by visiting www.amwater.com.

SOURCE California American Water

Source: PR Newswire

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