Humans Replacing Computers
WESTON, Fla., Oct. 19 /PRNewswire/ — When Steve Levenson learned that a global teleconferencing company was losing clients because the international numbers assigned to its customers were flawed, he knew he could offer a value-added service to global businesses.
“Global Telecom Testing (GTT) was founded specifically to address the lack of worldwide live in-country telephone number testing on behalf of telecom companies, before they release international numbers to their clients. Only humans – not computers – can perform these comprehensive tests by placing live, in-country, outbound originating calls to and from the exact numbers that the telco’s clients will be calling,” Levenson explained.
Live In-country Worldwide Testing Increases Customer Retention
“GTT’s live, in-country testing ensures the robustness, integrity and reliability of a number, which promotes and enhances customer satisfaction and retention,” Levenson further explained.
GTT employees are located in 80 countries around the globe and tests numbers before they are released to clients to ensure they are operational. They also listen to the message participants will hear, note if instructions are in the appropriate language, and test the access codes and the quality of the audio. GTT’s comprehensive Quality of Service (QoS) process is also available for ITFS, UIFN, VOIP and DID networks.
According to Levenson, most telecom companies rely on the local telephone companies in cities abroad to confirm numbers are operational. “For telecom companies, we are talking about their business’ lifeblood – communications. The risk of relying on the local telephone companies that the numbers are operational is much like playing Russian roulette with incredibly high stakes – customer retention. More often than not, even though the overseas’ local telephone company confirms a number is operational, the number doesn’t work,” Levenson said.
“For example, if a telecom client needs international numbers in Singapore, a computer at a U.S. telecom company office tests the numbers from a switch in the U.S. to a switch somewhere close to Singapore. If the switch-to-switch trial works, the numbers are released to the client.” However, this rudimentary testing is inaccurate and not indicative of working numbers in Singapore.
Reliable Service Equals Satisfied Customers and Increased Customer Retention
The only way to 100% verify that international telephone numbers are functioning in any city is to perform live, in-country tests in those cities/locations. “GTT’s assets make live, outbound originating test calls to and from numbers, simulating the client’s attempt to do the same. GTT locates problems before telecom clients are assigned the numbers, which ensures customers are satisfied and will continue to lease numbers from the telco.”
QoS and the customer’s overall user experience are especially critical in today’s economic climate. “Declining revenues for telecom providers has caused some companies to make service cutbacks. Others have merged with partners to increase profitability, but the result doesn’t always benefit the customer,” Levenson said.
Thousands of worldwide numbers issued annually require validation & testing prior to release (pre-deployment testing), and post-deployment monitoring. GTT is the only company that offers live, in-country testing and real-time feedback about call connection and QoS issues so that telcos can proactively correct problems.
Prospective customers benefit from a free trial with live testing in two or three countries. “We’re so confident in our services that we offer potential clients a two-day trial test to demonstrate the effectiveness of our comprehensive process.”
For more information about GTT services, contact Levenson at 954-358-6292 or email him at steve@globaltelecomtesting.com.
About Global Telecom Testing, LLC: Global Telecom Testing LLC, was founded in 2007 to provide reliable testing services for the telephony industry and corporate end-users for their conference, toll, toll-free, VOIP, DID, and international networks by providing worldwide live, in-country human quality of service assurance testing.
For more information contact:
Stephen Levenson, Vice President
Global Telecom Testing, LLC
2645 Executive Park Drive #502
Weston, FL 33331
954-358-6292
Email: steve@globaltelecomtesting.com
SOURCE Global Telecom Testing, LLC