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America’s Preferred Home Warranty Selects 4CS iWarranty ServiceOn to Enhance Market Leading Home Warranty Services

November 11, 2009

EAST MOLINE, Ill., Nov. 11 /PRNewswire/ — 4CS, the leading provider of Service Lifecycle Management Solutions, announces that America’s Preferred Home Warranty, Inc., a leading provider of Home Warranty services, has selected the 4CS iWarranty ServiceOn solution to streamline warranty claims management

Since 1999, America’s Preferred Home Warranty has been revolutionizing the home warranty industry by allowing homeowners the freedom to choose the contractor of their choice when they need to make costly repairs or replacements to their most valued possession. For almost 15 years, 4CS has been providing best-in-class software solutions that offer the flexibility and capabilities required for companies like America’s Preferred Home Warranty to deliver world-class warranty claims processing and customer support services. The iWarranty ServiceOn application, an on-demand application, is the ideal solution to support APHW’s continuing commitment of providing their customers the autonomy when it comes to working with known and trusted contractors while delivering the industry’s premier home warranty services.

Randy Caltrider, President of APHW, states, “America’s Preferred Home Warranty provides a vital and unique service. We support the home owner as well as Real Estate Professionals who partner with APHW to provide Home Warranty Services to help promote sales. Our policies are highly tailored to the needs of the market. iWarranty ServiceOn provides the capabilities and flexibility to manage every aspect of the markets and services that we provide. Our customers have come to expect world class services and with iWarranty ServiceOn, we will continue to deliver on our promise.”

America’s Preferred Home Warranty is known for product quality and outstanding customer service and support. A web application delivered in a SaaS model, the 4CS iWarranty ServiceOn solution was selected to enhance their already sterling reputation by delivering an easy-to-use, intuitive warranty claims processing system. APHW will use the ServiceOn solution to create and track all the necessary information required to accelerate home warranty claims. This includes creating and managing multiple policies, capturing all in-bound home-owner requests for repair services, ensuring the expedient delivery of the required home repair services, adjudicating all claims, and reporting and analytic capabilities.

Randy Caltrider said, “APHW is experiencing explosive growth, and it was critical that the solution we selected enables us to quickly and easily access the information necessary to report on the business. The ServiceOn reporting capabilities was exactly what we, or any business, needs.” He continued, “Our existing application has served us well for many years, but through the evolution of new technologies and the lower cost of ownership they provide, we felt it to be an ideal time for us to invest in a new, more technologically robust solution. The 4CS platform will meet, and in some cases surpass, all of our requirements. Their focus, experience, and knowledge of the warranty industry were an important factor in partnering with 4CS.

“We are delighted that an industry leader like America’s Preferred Home Warranty has found significant value in our iWarranty solution,” said Ashok Kartham, 4CS CEO. “Home owners want the freedom to choose their service provider and America’s Preferred Home provides them that peace of mind.”

About 4C Solutions, Inc.:

4CS is a leading provider of intelligent service software solutions. 4CS iWarranty software helps to significantly reduce product warranty costs by improving quality and reliability, sharing cost and information with suppliers and partners, and automating the warranty management processes.

The iWarranty product suite consists of multiple solutions to support any industry that requires the ability to enhance customer satisfaction through support services, warranty claims processing, and reporting and analysis.

For more information, www.4CS.com or call 800.709.8773

America’s Preferred Home Warranty is a proud Christian-based company founded in 1999 on biblical principles. Our mission is to treat each homeowner with respect, dignity and with empathy during the claims process. We work every day with the thought of always doing the right thing when protecting our homeowner’s best interests, and to operate our daily business under Godly principles. We follow “The Golden Rule”, to do onto others as we would have done onto ourselves. With this mission in mind, it is our hope to help protect homeowners nationwide as we are continuously expanding our operations of business throughout the United States.

For more information, www.aphw.org or call 800.648.5006

SOURCE 4C Solutions, Inc.


Source: newswire



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