Frost & Sullivan Cites Remy Power Products for Overall Excellence and Aftermarket Leadership
MOUNTAIN VIEW, Calif., April 5 /PRNewswire/ — Remy Power Products Inc. has been named the 2010 North American Frost & Sullivan Company of the Year for starters and alternators. The prestigious award is based on Frost & Sullivan’s exhaustive analysis of the rotating electric aftermarket. Criteria included product quality and coverage, customer service, training and education, technical support, field sales support and marketplace reputation. “These are the areas that are indicative of a company’s level of performance,” said Frost & Sullivan Research Analyst Aviit Ghosh, “and Remy Power Products scored extraordinarily high in all areas.”
“This confirmation from a respected third-party source is about the commitment of 1,200 team members of Remy Power Products and our never ending goal of becoming the best supplier in the industry,” said Jay Sanchez, President of Remy Power Products. “Essentially, Frost & Sullivan has measured our quality and focus on customers and judged it to be superior in our category. That is most gratifying.”
According to Frost & Sullivan, Remy’s strong OE ties and sophisticated approach to manufacturing produce the highest quality starters and alternators available. It also assures that Remy’s entire aftermarket product line meets or exceeds OE performance and strictly follows OE form, fit and function. Those same OE strengths give Remy Power Products a discernible advantage in innovation and are a key factor in the company being first to market with new products. Remy’s quality level is reflected in its warranty rate that is the lowest in the industry.
Remy provides its customers with the broadest range of coverage in the rotating electric aftermarket. This is true of both its domestic and foreign nameplate offerings. In 2009 the company substantially expanded its product line. Despite such breadth of coverage, Remy is highly regarded in the marketplace for its order fill rates, which continually exceed 97%.
Remy fields a full-time crew of mobile trainers who conduct installer clinics and sales force training nationwide. The company also has a large sales force of its own covering the U.S. and Canada. Field training and sales efforts are complemented by a call center staffed with technical experts and a live, on-line tech-help chat service. The Frost & Sullivan analysis revealed that all of these factors roll up to the highest degree of customer satisfaction in the starter and alternator aftermarket.
About Remy International, Inc
Remy Power Products is a global diversified firm with products, services and solutions to provide electrical power to the transportation industry. Driven by a 100-year-old tradition of technological innovation, the company concentrates on fuel efficiency and uses its powerful legacy to engineer the future.
Remy Power Products’ close affiliation with original equipment manufacturers, combined with its knowledge of their product specifications for alternators and starters, ensures delivery of high-quality products. Remy offers aftermarket customers expert category management services, including assortment development, placement and promotion. These services enable aftermarket distributors to optimize inventory and maximize profit.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 40 offices on six continents. To join our Growth Partnership, please visit http://www.awards.frost.com.
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SOURCE Frost & Sullivan