AutoPacific Announces 2010 Vehicle Satisfaction Awards

May 19, 2010

TUSTIN, Calif., May 20 /PRNewswire/ — AutoPacific today announced its 14th Annual Vehicle Satisfaction Awards (VSA) to help consumers make informed vehicle purchase decisions.

“While the auto industry is showing signs of improvement, more than ever before, manufacturers need to be able to differentiate themselves. Proof of satisfied customers is as good as gold,” says George Peterson, president of AutoPacific. “We’ve found that more than 25% of new car buyers are positively influenced by owner-based awards like the VSA when deciding on a new car or truck.”

AutoPacific’s Vehicle Satisfaction Award is an industry benchmark for measuring how satisfied an owner is with his/her new car or light truck. This study by the Southern California-based automotive research firm summarizes the results of over 42,000 new vehicle owners.

“Vehicles that score highest in the Vehicle Satisfaction Awards are delivering value and satisfaction across a wide range of attributes,” says Peterson. “The winners perform well in 48 separate categories that objectively measure the ownership experience.”

The vehicle – car or truck – registering highest overall satisfaction in 2010 is the all new Suzuki Kizashi. The Kizashi scored 99 points above the industry average to place first among all 2010-model year vehicles in AutoPacific’s survey. “This is an amazing win for Suzuki,” said Peterson, “The Kizashi is Suzuki’s most important vehicle, and this performance in our research is exceptional.” The truck or SUV with the highest overall satisfaction score is the Lincoln MKT, scoring 94 points above industry average.

At the manufacturer level, multiple top-ranked award winners are: Ford with five wins, General Motors, Honda, Nissan and Toyota with three wins each.

“As we cautiously emerge from this economic crisis, new vehicle buyers are being especially careful, and the data we’ve analyzed for the Vehicle Satisfaction Award will help this year’s customers make wise purchase decisions,” says Peterson.

    Top 2010 model year performers are:




    Premium Luxury Car                   Lexus LS
    Aspirational Luxury Car              Hyundai Genesis
    Luxury Mid-Size Car                  Nissan Maxima
    Large Car                            Ford Taurus
    Premium Mid-Size Car                 Honda Accord
    Mid-Size Car                         Suzuki Kizashi
    Premium Compact Car                  Volkswagen GTI
    Compact Car                          Nissan Cube
    Economy Car                          Honda Fit
    Sports Car                           Porsche 911
    Sporty Car                           Chevrolet Camaro
    Hybrid Car                           Mercury Milan Hybrid


    Heavy Duty Pickup                    Dodge Ram HD
    Large Light Duty Pickup              Ford F-150
    Compact Pickup                       Honda Ridgeline
    Luxury Sport Utility                 Cadillac Escalade
    Large Sport Utility                  Ford Expedition
    Premium Mid-Size Sport Utility       Nissan Pathfinder/Toyota 4Runner
    Mid-Size Sport Utility               Dodge Nitro
    Premium Luxury Crossover             Lincoln MKT
    Luxury Crossover SUV                 Lexus RX
    Large Crossover SUV                  GMC Acadia
    Premium Mid-Size Crossover SUV       Ford Edge
    Mid-Size Crossover SUV               Ford Escape
    Compact Crossover SUV                Hyundai Tucson
    Minivan                              Honda Odyssey
    Hybrid Truck                         Lexus RX400h Hybrid

AutoPacific is a future-oriented automotive marketing and product-consulting firm. Every year AutoPacific publishes a wide variety of syndicated studies on the automotive industry. The firm also conducts extensive proprietary research and consulting for auto manufacturers, distributors, marketers and suppliers worldwide. Company headquarters are in Tustin, California, with an affiliate office in the Detroit area.

Additional information can be found on AutoPacific’s websites: www.autopacific.com and www.vehiclevoice.com.

SOURCE AutoPacific

Source: newswire

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