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China’s Leading Construction Equipment Manufacturer, Guangxi LiuGong Machinery Co., Ltd. Selects 4CS Complete Service Lifecycle Management Suite for Global Service Support

September 13, 2010

EAST MOLINE, Ill., Sept. 13 /PRNewswire/ — 4CS, INC., a leading provider of service lifecycle management software applications, today announced utilization of its complete suite of 4CS Service Lifecycle Management software by Guangxi LiuGong Machinery Co., Ltd.

The following is shared from an interview with Dan Collins, Guangxi LiuGong Machinery Co., Ltd Director – Global Customer Support, Overseas Sales & Marketing Division:

Licenses for the 4CS Service Lifecycle Management Suite were acquired by LiuGong because they are committed to quality and extending their global expansion strategy. This requires an after-sales business partner that is also world class and is the key reason LiuGong chose 4CS.

It is clear that 4CS has the experience and expertise in the area of service lifecycle management, and like with all of LiuGong’s suppliers, LiuGong always seek to choose the best of the best. 4CS has a well defined process flow, a professional and experienced staff and the experience of supporting other major equipment manufacturers with similar business needs.

Gene Weber, 4CS Customer Relationship Director, Automotive and Aerospace, shared, “We are pleased to partner with a leader in the construction and material handling equipment market. LiuGong has definitely provided themselves a strong global competitive advantage by gaining all the advantages offered by 4CS ServiceSuite, a complete Service Lifecycle Management software applications. Literally, this is a situation that most Service Executives would do anything to have. Plus it will be fully integrated with their SAP factory systems.”

Sankara Reddy Vaka, Vice President – Marketing and Sales (APAC), comments: “With 4CS being a global leader in Service Lifecycle Management solutions and LiuGong being a leader in its industry, both will leverage the strengths of each other to expand their market presence throughout the globe. 4CS will further its penetration into China and other markets.”

About Guangxi LiuGong Machinery Co., Ltd.:

For more than 50 years, LiuGong Machinery Corporation has led China’s construction equipment industry, offering a wide range of heavy machinery through its dealer network spanning six continents. With a full line of construction and materials handling equipment, LiuGong Machinery Corporation is deeply committed to serving its customers worldwide. LiuGong is publicly traded on the Shenzhen Stock Exchange and is a $1.49 billion USD global heavy equipment manufacturer headquartered in Guangxi, PR China, offering a full line of machines including wheel loaders, excavators, rollers, motor graders, bulldozers, skid steer loaders, mini excavators and forklifts. LiuGong is the world’s largest manufacturer of wheel loaders. While LiuGong is based in China, they are committed to being exemplary, honored citizens of the global community. Their core values are Quality, Cooperation, People Foremost, and Integrity. For more information about LiuGong Construction Machinery N.A. LLC, visit www.en.liugong.com/usa, and for Guangxi LiuGong Machinery Co., Ltd., visit http://en.liugong.com/

About 4C Solutions, Inc.:

4CS is a leading provider of Service Lifecycle Solutions, products that increase customer retention and service chain profitability through improved systems for managing aftermarket processes. 4CS products adapt to their customers’ exact needs, through innovations in features, knowledge and technology. 4CS Products include: iWarranty – Warranty Lifecycle Management, iService – Service Lifecycle Management, iParts – Service Parts Management, and iSupport – Product based Support Management.

For more information, visit www.4CS.com or call 608-348-8693 or 800.709.8773. For 4CS India (APAC), call +91 9866 700 100

SOURCE 4C Solutions, Inc.


Source: newswire



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