Delta Offers Customers Ability to Change Travel Plans following Earthquake in Japan
ATLANTA, March 11, 2011 /PRNewswire/ — Delta Air Lines (NYSE: DAL) is waiving change fees for customers whose flight plans may be affected by the recent earthquake and tsunami in Japan.
Customers booked on Delta-ticketed flights to, from or through airports in Japan today through March 15 may make a one-time change for travel with the same origin and destination as long as new flights are ticketed and rescheduled with travel beginning by March 31, 2011.
Due to earlier runway and facility closures at Tokyo’s Narita and Haneda airports, 29 Delta flights were cancelled Friday, March 11 into and out of Tokyo. Delta operates nearly 60 daily flights to and from Narita and Haneda airports.
Delta is working to safely reaccommodate customers to their final destinations as quickly as possible.
All customers traveling in impacted markets should check their flight status at delta.com before arriving at the airport. Delta encourages customers to make changes and manage their travel at delta.com. Changes to origin or destination may result in a fare increase and any resulting fare difference would be collected at the time of rebooking. Customers whose flights are cancelled may request refunds.
Delta is in contact with its major employee and operational bases in Japan and is working to confirm that all employees and customers are safe. There are no reports of injuries to customers or employees at any Delta facility in Japan.
Delta will continue to monitor the impact from the earthquake and provide the latest updates at delta.com and twitter.com/DeltaNewsroom.
SOURCE Delta Air Lines