4CS to Provide Service Lifecycle Solution to ZF Services North America
EAST MOLINE, Ill., March 15, 2011 /PRNewswire/ — 4CS, the leader in Service Lifecycle Management software solutions, has entered into a software licensing agreement with ZF Services North America, the North American services operation of ZF Friedrichshafen AG (ZF), the global leader of driveline and chassis technology. The 4CS solutions will enable ZF to enhance customer support and warranty claims management processes.
As the global market leader in driveline and chassis technology, ZF’s main priority is to meet its customers’ needs by using leading technology, quality, and service. Implementing the 4CS SLM solution suite will enable ZF to expand on all aspects resulting in process efficiency’s, immediate access to quality data, and enhanced dealer and customer support.
ZF has licensed 4CS iSupport, iWarranty, and Service Intelligence solutions, benefiting from a common and continuous Service Lifecycle Management (SLM) platform including call center support, warranty claims management, and in-depth reporting and analysis.
Said Michael Cox, 4CS Account Executive, “For more than 90 years, ZF has been recognized as an innovator and major international automotive supplier. We are honored to have the opportunity to work with ZF and to supporting their continued product and customer support excellence.”
ZF is one of the world’s leading automotive industry suppliers specializing in driveline and chassis technologies. With a workforce of about 60,000 employees, the company operates 123 plants in 27 countries. ZF Group revenues in 2009 totaled euro 9,4 billion. ZF develops and produces products serving the mobility of human beings and goods. Innovations in Driveline and Chassis Technology provide increased driving dynamics, safety, comfort, and economy as well as lower fuel consumption and emissions in the vehicles of the customers: By land, by sea, and in the air.
4CS is a leading provider of intelligent service software solutions. 4CS iWarranty software helps to significantly reduce product warranty costs by improving quality and reliability, sharing cost and information with suppliers and partners, and automating the warranty management processes. The iWarranty product directly connects manufacturers, suppliers, dealers, partners and customers in a service network and optimizes the entire warranty cycle through the integration of the following applications: eClaims, Parts Return, Supplier Warranty, Extended Warranty, Warranty Analytics Powered by Cognos, and Warranty Center. For more information, www.4CS.com or call 800.709.8773