CPS Energy Rated Tops in U.S.
Posted on: Tuesday, 11 October 2005, 21:00 CDT
By Meena Thiruvengadam, San Antonio Express-News
Oct. 12--CPS Energy is the top-ranked gas utility company in the country, according to a new study by renowned consumer researcher J.D. Power and Associates.
The study surveyed more than 12,000 residential gas customers between April and June on their satisfaction with the country's 56 largest gas utility providers. Utilities were judged on price and value, customer service, field service, billing and payment, and company image.
CPS Energy did especially well in the areas of price and value, billing and payment, and company image, according to study results.
"Their customers feel they get better value for the price they pay," said Jeff Conklin, senior director of J.D. Power and Associates. "They've got new billing options, and customer service has improved." In the past two years, CPS Energy has added an online billing option and begun accepting credit card payments.
"Customers are really excited about looking at their bills online and paying online," spokeswoman Theresa Brown Cortez said. "The number of people using online billing is growing by the thousands every month." The company also has changed its name from City Public Service to CPS Energy in order to better reflect its services and avoid confusion with the state's division of Child Protective Services.
CPS Energy's gas and electric bills are among the lowest of any major U.S. city. The national average monthly natural gas bill is $94, according to the survey. CPS Energy's average monthly combined natural gas and electricity bill is $121.25, spokesman Bob McCullough said.
CPS Energy is the country's largest city-owned gas and electric company. It serves more than 600,000 electric customers and 300,000 natural gas customers.
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Source: San Antonio Express-News
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