• E-mail
• Print
• Comment
• Font Size
• Digg
• del.icio.us
• Discuss article

Missouri Gas Energy Selects Systemware to Provide Electronic Bill Presentment Services to Customers; Systemware Enables Missouri Gas Energy to Enhance Customer Service

Posted on: Tuesday, 18 July 2006, 09:00 CDT

Systemware, Inc., the leading specialized enterprise content management company, today announced that it has signed an agreement with Missouri Gas Energy (MGE) to provide electronic bill presentment services to MGE's 500,000+ customer base.

By implementing Systemware's electronic statement presentment (e-statement) solution, MGE will be able to enhance customer service by providing its customers the ability to securely and conveniently access and view their utility bills at the company's online customer portal website. Systemware's solution will also enable MGE to quickly convert complex archived data formats, such as AFP to PDF, making it easier for customers to view and print.

Systemware's e-statement solution is a versatile and dynamic tool that provides efficient delivery of electronic statements. It is based on the company's flagship Centraspect(TM) software platform, a single interface for accessing and working with disparate silos of content and workflow. The solution uses the standard application-generated statement extract to produce an exact replica of a paper statement for viewing, printing and download. Designed to integrate with existing online applications and diverse core back-office systems, Systemware extends the convenience of paperless account service to a client's entire customer base, as well as to any call centers or office branches.

"As the leading provider of e-statement presentment solutions, Systemware offers companies such as MGE a powerful tool for efficient and cost-effective electronic communication processes," said Dan Basso, CEO of Systemware. "After deploying our solutions, companies have enhanced customer service by providing billing information at the customer's convenience."

About Systemware, Inc.

Systemware, Inc. is the leading specialized enterprise content management (ECM) company. Systemware's unique purpose-built solutions enable customers to capitalize on information assets to make better business decisions that improve customer service and reduce costs within business units and across the enterprise. By combining the highest performance content-centric software with a relentless commitment to customer satisfaction, leading companies across a wide range of vertical industries including banking, financial services, insurance/healthcare, manufacturing, retail and utility can benefit from Systemware solutions. Founded in 1981, Systemware is headquartered in Dallas, Texas, with branch offices throughout the U.S. and is privately-held. For more information, visit www.systemware.com.

About Missouri Gas Energy

Missouri Gas Energy, a division of Southern Union Company, is headquartered in Kansas City, Missouri, and distributes natural gas to approximately 500,000 customers in 155 towns in central and western Missouri.

Southern Union Company, headquartered in Houston, is one of the nation's leading diversified natural gas companies, engaged primarily in the transportation, storage, gathering, processing and distribution of natural gas. The company owns and operates the nation's second largest natural gas pipeline system with more than 22,000 miles of gathering and transportation pipelines and one of North America's largest liquefied natural gas import terminals.

Through Panhandle Energy, Southern Union's interstate pipeline interests operate approximately 18,000 miles of interstate pipelines that transport natural gas from the San Juan, Anadarko and Permian Basins, the Rockies, the Gulf of Mexico, Mobile Bay, South Texas and the Panhandle regions of Texas and Oklahoma to major markets in the Southeast, West, Midwest and Great Lakes region.

Southern Union Gas Services, with approximately 4,800 miles of pipelines, is engaged in the gathering, transmission, treating, processing and redelivery of natural gas and natural gas liquids in Texas and New Mexico.

Through its local distribution companies, Missouri Gas Energy, PG Energy and New England Gas Company, Southern Union also serves approximately one million natural gas end-user customers in Missouri, Pennsylvania, Rhode Island and Massachusetts. For further information, visit www.sug.com.

Source: Business Wire

More News in this Category