US Airways Updates Customers on Operations One Week After New Security Measures
Posted on: Thursday, 17 August 2006, 15:00 CDT
TEMPE, Ariz., Aug. 17 /PRNewswire-FirstCall/ -- One week after heightened security measures went into effect, US Airways' operations are back to normal with minimal impact on the airline's customers.
(Logo: http://www.newscom.com/cgi-bin/prnh/20050223/LAW097LOGO) The airline has implemented the following: * Amended rebooking and cancellation policies for customers ticketed between the United States and the United Kingdom (UK) through Sept 1. * Waived excess checked baggage fees altogether between the U.S. and the UK through Sept. 1 and on a discretionary basis domestically. * Increased the amount of bottled water and other beverages for service aboard aircraft. Concurrently, US Airways has observed since August 11: * An average 23 percent increase in checked baggage system-wide. The airline is confident in its baggage system and has increased staffing where necessary. * A steady day-over-day improvement in security-related delays for flights departing the United Kingdom. Flights on Thursday, August 17 saw no delays departing the UK. * Minor impact on domestic flights due to security issues. * System-wide on-time arrivals at 75 percent and completion at 97 percent for the month of August thus far. On-time arrivals have been above 80 percent over the last two days. * Slight yet noticeable reduction in aircraft boarding times at some locations. * US Airways Shuttle wait times back to normal as are wait times at other airports.
US Airways Chairman, President and CEO Doug Parker said, "Our focus has been and will always be to get our customers to their destinations safely, on-time, with their bags and as comfortably as possible. We appreciate our customers' patience and forbearance during this time, and I'd like to personally thank and acknowledge the dedication our front-line employees have displayed to our customers during the past week."
US Airways and America West's recent merger creates the fifth largest domestic airline employing nearly 35,000 aviation professionals. US Airways, US Airways Shuttle and US Airways Express operate approximately 3,800 flights per day and serve more than 230 communities in the U.S., Canada, Europe, the Caribbean and Latin America. US Airways is a member of Star Alliance, which provides connections for our customers to 842 destinations in 152 countries worldwide. This press release and additional information on US Airways can be found at http://www.usairways.com/. (LCCG)
-Fly with US-
Photo: http://www.newscom.com/cgi-bin/prnh/20050223/LAW097LOGOAP Archive: http://photoarchive.ap.org/PRN Photo Desk, photodesk@prnewswire.com
US Airways
CONTACT: US Airways, +1-480-693-5729
Web site: http://www.usairways.com/
Source: PRNewswire-FirstCall
Related Articles
- AirTran Airways Enables Customers to Review Flights and Check In With Handhelds
- Jet Airways First Indian Airline to Implement Automated Online Risk Management Solution
- U.S. Airline Delays Worsen in August
- Nearly 30 Percent of Flights Delayed
- Airline Delays Worsen in August
- Mayor Villaraigosa Announces First-Ever Airline and Baggage Check-In Service at Van Nuys FlyAway Bus Terminal for LAX Passengers
- United Airlines Flight Diverted to Denver
- US Airways Customers Empowered - Airline Will Continue to Offer Power Ports in Every Row on Airbus Aircraft
- United Airlines Flight Delayed By Flat Tires in Shanghai
- United Airlines Flight Diverted to Detroit Airport
 |
 |
User Comments (0)
RSS Feeds