• E-mail
• Print
• Comment
• Font Size
• Digg
• del.icio.us
• Discuss article

Williams Named Overall Winner in Mastio & Company Customer Survey

Posted on: Wednesday, 2 May 2007, 18:00 CDT

TULSA, Okla., May 2 /PRNewswire-FirstCall/ -- Williams announced that its Gas Pipeline systems have been named the overall winner in the mega and major natural gas pipeline group by the 2007 edition of the Mastio & Company survey.

For the second year in a row, Williams' Northwest Pipeline was ranked number one overall in the "Customer Satisfaction Index" among mega and major pipelines, which includes all natural gas pipelines having at least 3,500 miles of pipe and deliveries of at least 1 trillion cubic feet per year. Northwest Pipeline also took the number one spot in the "Customer Value Index," an improvement over the number two spot in 2006. Williams' Transco placed in the top ten in both the customer satisfaction and customer value indices.

"These solid results are a tribute to the commitment of our gas pipeline employees," said Phil Wright, president of Williams' gas pipeline business. "We will continue to seek opportunities to provide excellent value and service to our customers."

The Mastio survey is based on interviews conducted with gas utilities, producers, industrial end-users, energy marketers and independent power generators. It includes ratings on attributes such as flexible transport options, ease and flexibility in contract negotiations, access to ample gas supplies and accuracy of invoices. In all, there are 20 attributes used to rank natural gas pipeline companies.

About Williams

Williams owns and operates more than 14,000 miles of interstate natural gas pipeline through its three major systems: Transco, Northwest and Gulfstream, which is partially owned by Williams. Through its subsidiaries, the company primarily finds, produces, gathers, processes and transports natural gas. The company also manages a wholesale power business. Williams' operations are concentrated in the Pacific Northwest, Rocky Mountains, Gulf Coast, Southern California and Eastern Seaboard. More information is at http://www.williams.com .

Portions of this document may constitute "forward-looking statements" as defined by federal law. Although the company believes any such statements are based on reasonable assumptions, there is no assurance that actual outcomes will not be materially different. Any such statements are made in reliance on the "safe harbor" protections provided under the Private Securities Reform Act of 1995. Additional information about issues that could lead to material changes in performance is contained in the company's annual reports filed with the Securities and Exchange Commission.

Williams

CONTACT: media relations, Michele Swaner, +1-801-584-7048, or investorrelations, Richard George, +1-918-573-3679, both of Williams

Web site: http://www.williams.com/

Source: PRNewswire-FirstCall

More News in this Category