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J.D. Power and Associates to Release Results of 2007 North America Airline Satisfaction Study on June 19

Posted on: Thursday, 14 June 2007, 15:20 CDT

WESTLAKE VILLAGE, Calif., June 14 /PRNewswire-FirstCall/ -- J.D. Power and Associates will release the results of its 2007 North America Airline Satisfaction Study on Tuesday, June 19 at 10:30 a.m. E.T./7:30 a.m. P.T.

(Logo: http://www.newscom.com/cgi-bin/prnh/20050527/LAF028LOGO-a)

The 2007 J.D. Power and Associates North America Airline Satisfaction Study(SM) measures customer satisfaction of both business and leisure travelers with major North American carriers that earn at least $1 billion annually in passenger revenue based on department of transportation statistics, in two segments: traditional and low-cost carriers.

Seven factors are examined to determine overall customer satisfaction with airlines within these segments: check-in; in-flight services; boarding/deplaning/baggage; aircraft; cost and fees; flight crew; and flight reservation.

In last year's study, Continental Airlines ranked highest in the traditional network airlines segment, while JetBlue Airways was ranked highest in customer satisfaction among low-cost carriers.

Linda Hirneise, Executive Director of the J.D. Power and Associates Travel Practice, will be available for interviews to discuss study findings after 10:30 a.m. E.T/7:30 a.m. P.T.

To schedule an interview, please contact: Syvetril Perryman Elaine Pacheco J.D. Power and Associates Cohn & Wolfe Westlake Village, Calif. Los Angeles, Calif. (805) 418-8103 310.967.2961 / 818.326.3879 cell syvetril.perryman@jdpa.com Elaine_pacheco@cohnwolfe.com About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies:

Founded in 1888, The McGraw-Hill Companies is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2006 were $6.3 billion. Additional information is available at http://www.mcgraw-hill.com/

Available Topic Expert(s): For information on the listed expert(s), click appropriate link. Linda Hirneise http://profnet.prnewswire.com/Subscriber/ExpertProfile.aspx?ei=58140

Photo: http://www.newscom.com/cgi-bin/prnh/20050527/LAF028LOGO-aAP Archive: http://photoarchive.ap.org/PRN Photo Desk, photodesk@prnewswire.com

J.D. Power and Associates

CONTACT: Syvetril Perryman of J.D. Power and Associates,+1-805-418-8103, syvetril.perryman@jdpa.com; or Elaine Pacheco of Cohn &Wolfe, +1-310-967-2961, +1-818-326-3879, cell, Elaine_pacheco@cohnwolfe.com,for J.D. Power and Associates

Web site: http://www.jdpower.com/http://www.mcgraw-hill.com/

Source: PRNewswire-FirstCall

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