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Frost & Sullivan Recognizes Comcast for the Enhanced Customer Value Provided By Its Comcast Digital Voice(R) Service

Posted on: Wednesday, 17 October 2007, 09:00 CDT

Frost & Sullivan announced today it has awarded Comcast the 2007 North American Consumer IP Communications Services Customer Value Enhancement Award. Based on its recent competitive analysis in the North American consumer IP communications services market, Frost & Sullivan chose Comcast for successfully expanding its customer base with more innovative ideas and enhancements than its competitors. The award is also based on the recognition that Comcast's sales, service and customer acquisition strategies have helped grow the product and met customers' needs.

According to Cathy Avgiris, Senior Vice President and General Manager for Comcast Digital Voice, "We are delighted to accept this award from Frost & Sullivan. Our employees have been working incredibly hard to deliver a reliable alternative to plain old phone service and we're thrilled to see that hard work is being recognized."

If new Comcast Digital Voice subscriptions continue to grow at current rates, the Company will be on track to become the fourth largest residential phone provider in the U.S. by the end of this year.

"Overall, Comcast has made great strides in its triple play strategy and ramping up associated operations," says Ms. Starr. "It is in recognition of this progress that Frost & Sullivan cites Comcast with its Customer Value Enhancement Award."

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

About Comcast Corporation:

Comcast Corporation (Nasdaq: CMCSA, CMCSK) (http://www.comcast.com) is the nation's leading provider of cable, entertainment and communications products and services. With 24.1 million cable customers, 12.4 million high-speed Internet customers, and 3.5 million voice customers, Comcast is principally involved in the development, management and operation of broadband cable systems and in the delivery of programming content.

Comcast's content networks and investments include E! Entertainment Television, Style Network, The Golf Channel, VERSUS, G4, AZN Television, PBS KIDS Sprout, TV One, Comcast SportsNet and Comcast Interactive Media, which develops and operates Comcast's Internet business. Comcast also has a majority ownership in Comcast-Spectacor, whose major holdings include the Philadelphia Flyers NHL hockey team, the Philadelphia 76ers NBA basketball team and two large multipurpose arenas in Philadelphia.

About Frost & Sullivan:

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit www.awards.frost.com.

Source: Business Wire

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