Cancer Treatment Centers of America in Philadelphia Named Among the Top 100 Hospitals for Patient Experience by WomenCertifiedÂ®
New Research Helps Female Consumers Make Educated Healthcare Decisions
PHILADELPHIA, Sept. 22, 2011 /PRNewswire-USNewswire/ – WomenCertifiedÂ®, the collective voice of the female consumer and a trusted referral source for top businesses and brands identified among women, is recognizing Cancer Treatment Centers of America (CTCA) at Eastern Regional Medical Center in Philadelphia as one of the country’s Top 100 Hospitals for Patient Experience based on female patient satisfaction.
Hospitals are selected for this prestigious annual list based on a proprietary scoring process that incorporates Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores along with a higher level of analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, it takes into consideration WomenCertified’s in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.
Based on this scoring process, CTCA’s Philadelphia hospital ranked number 6 on the Top 100 list of hospitals in the Patient Experience category.
“At CTCA we strive to do everything we can to improve the patient experience, while remaining focused on helping those facing cancer fight their disease and maintain a high quality of life,” said John McNeil, President and CEO of CTCA in Philadelphia. “This award is a wonderful honor that demonstrates our commitment to listen and respond to what is important to our patients.”
As a Top 100 Hospital, and because of its high consumer satisfaction scores, WomenCertified is delighted to further honor CTCA with the Women’s Choice Award. Women are empowered to make better choices by having a Seal that represents the collective opinion of women who highly recommend that brand, service or hospital.
“Women make or influence more than 85 percent of all healthcare decisions for themselves and their families,” said Delia Passi, CEO and founder of WomenCertified and former publisher of Working Mother and Working Women magazines. “Recognizing the top hospitals nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified, where we are women helping women make smart choices.”
WomenCertifiedÂ®, the voice of female consumers, awards businesses and brands based on consumer experience. WomenCertified represents the collective voice of women so they can help each other identify businesses that deserve our loyalty and referrals. WomenCertified awards businesses and brands that meet a higher standard of customer experience the Women’s Choice Award. The Award is based on surveys of tens of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men, which led to the development of the Female Consumer Satisfaction Index. In September 2011 WomenCertified launched the Top Hospitals for Patient Experience by WomenCertified. Visit www.womencertified.com.
About Cancer Treatment Centers of America
Cancer Treatment Centers of America (CTCA) is a national network of hospitals providing a comprehensive, fully integrated approach to cancer treatment. CTCA serves patients with complex cancer from all 50 states at facilities located in suburban Chicago, Philadelphia, Tulsa and suburban Phoenix. Known for delivering the Mother StandardÂ® of care and Patient Empowerment MedicineÂ®, CTCA provides patients with information about cancer and their treatment options so they can control their treatment decisions. For more information about CTCA, go to www.cancercenter.com.
SOURCE Cancer Treatment Centers of America at Eastern Regional Medical Center