Efficient Field Services with Viamente: Custom Communications’ Choice for Dish Network Installations
MILAN, September 26, 2011 /PRNewswire/ –
Southeast United States premier provider of comprehensive technologies -
from TV decoders to home theatre and automation – adopts the Viamente Route
Planner, the SaaS solution for Routing Optimization.
It has just been announced that Custom Communications, the largest
subcontractor of Dish Network in the Southeast United States, has decided to
adopt Viamente’s Route Planning system. The choice made by Custom
Communications is another important confirmation of how perfectly this
Vehicle Routing Optimization Software matches the needs of Field Services
“With 150 technicians serving approximately 800 customers per day we
needed a robust route planner to handle our routing needs”, said Darrell
Sanderlin, VP of Sales at Custom Communications. No wonder that the answer
to Mr Sanderlin’s need was found in the Viamente Route Planner, as the
web-based software and its underlying API allow an automated optimization of
all dispatching operations. In a matter of seconds the proprietary
algorithms calculate which vehicle should service which locations,
considering all the constraints and specific customer requirements and
aiming at the optimal management of all the resources (fuel, vehicles,
driving time, etc.). In other words, full-featured Multi-Vehicle Routing for
small and medium fleets which want a really improved operational efficiency.
“The Viamente system allows us to save time and money with additional
features other routing solutions could not provide” continued Mr Sanderlin.
The simplicity in all the dispatching operations is matched by other
specific and unique features, such as the management of Time Windows and
different Service Times; moreover, the Viamente software can automatically
assign specific orders to specific drivers/vehicles with the required
specialty or skill for that particular job.
The return on investment is easy to calculate: there is no up-front
investment, just a monthly fee which can be interrupted at any moment;
savings start being visible from the very first deployment and keep coming
with every following dispatching operation. “The waypoint tagging system in
the Viamente API allowed us to maximize our ROI”, Mr Sanderlin noted. Sergio
Nalin, CTO at Viamente, pointed out: “Custom Communications has chosen to
use the Viamente API and seamlessly integrate our Route Planner directly
with their existing IT system and procedures. By API integration it is
possible to customize the operations, develop additional features and
implement a tailored User Interface. In terms of data handling, once our
system is integrated with the customer’s database, this means seamless
import/export operations as well as near-zero maintenance efforts”.
Viamente s.r.l. is a privately-held Italian company that develops and
markets worldwide innovative online technology for the Vehicle Routing
Optimization. Feeding a full set of proprietary algorithms with accurate and
up-to-date digital map data, Viamente calculates the optimized Route Plans
for the user’s Vehicles and suggests the smartest assignments, scheduled
stop sequences and turn-by-turn driving directions that minimize the overall
operating expenditures while maximizing the service level and complying with
all the logistic constraints. Viamente’s cloud-based services include an
intuitive web application called the Viamente Route Planner and an API to
access the underlying Viamente Routing Engine.
About Custom Communications Inc.
Custom Communications is the Southeast United States largest
subcontractor for Dish Network. DISH Network is the leader in family
entertainment, TV technologies and high definition TV programming and
currently serves approximately 14 million customers nationwide.
Custom Communications Inc.
Garner, NC, USA
Media Contact Riccardo Bocci +46-769054298 email@example.com
SOURCE Viamente srl