Bush Australia Relies on Teleplan’s Warranty Services to Increase Customer Satisfaction
SCHIPHOL, AMSTERDAM, The Netherlands, July 3, 2012 /PRNewswire/ –
Bush Australia, part of the Harvard International Group, a leading manufacturer of
consumer electronics in the audio & television and video segment, has awarded Teleplan
their entire in warranty after-market service business in Australia. Teleplan developed a
centralized service solution for Bush Australia which will be fulfilled by Teleplan’s
operations in Sydney/Australia. The in-warranty service solution encompasses Customer Call
Centers, Forward and Reverse Logistics, Swaps, Refurbishment and Repair.
Bush Australia realized that their customer satisfaction can be improved through its
after-market services and has chosen Teleplan because of its excellent track record for
which the company is recognized and awarded by the world’s leading manufacturers of
“We understand our customers’ needs and look forward to provide a pleasing service in
the future. Teleplan will play a key role in this process as our newly selected service
partner”, commented Daniel Todd, Managing Director at Bush Australia, their decision.
“Our industry know-how and expertise in after-market services for voice, video and
will support Bush Australia to deliver a service experience matching and supporting
their brand image,” added Patrick Ring, Chief Sales & Marketing Officer of Teleplan.
Teleplan International N.V. Teleplan International N.V. is one of the leading global
providers of high-tech end-to-end after-market services and provides total lifecycle care
solutions for the world of Computers, Communications and Consumer Electronics (“3Cs”). The
lifecycle care concept ranges from simple repairs to the most sophisticated technological
and electronic solutions. Headquartered in Amsterdam/Schiphol, the Netherlands, Teleplan
currently operates from 24 sites in Europe, North America, Asia and Australia with
approximately 5,300 employees.
For further information please visit: http://www.teleplan.com.
About Bush Australia please visit: http://www.bushaustralia.com.au
SOURCE Teleplan International N.V.