Last updated on April 18, 2014 at 21:21 EDT

International Customer Management Institute Expands Awards Program To Four Categories

August 7, 2012

COLORADO SPRINGS, Colo., Aug. 7, 2012 /PRNewswire/ — The International Customer Management Institute (ICMI) has announced the expansion of their Spirit of Service Awards Program to encompass award offerings for every level of the call center.

This popular program recognizes the best and brightest in the contact center industry; those individuals who demonstrate outstanding dedication to customer needs and commitment to the members and goals of their organization. Candidates are nominated by peers, and winners are then selected by a panel of industry expert judges. The nomination process will be open through August 31, 2012 and will honor one winner in each of the following categories:

  • Agent of the Year
  • Supervisor of the Year
  • Manager of the Year
  • Customer Service Business Leader of the Year

“For anyone who’s ever wanted to recognize a peer within their call center, there’s never been an easier way,” said Marta Kelsey, Marketing and Community Director for ICMI. “We have purposefully created a quick, easy and complimentary nomination form to make the process open and available to all.”

In addition to the individual prizes, winners’ organizations will each receive a $100 Subway restaurant gift card to celebrate the achievement within their call center.

Recipients of the Spirit of Service Awards will be announced and celebrated during Customer Service Week, taking place first week of October.

Additional information can be found at www.icmi.com/sos, while the nomination form is available here.

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit www.icmi.com.

ICMI is a part of UBM (www.ubm.com), a global live media and B2B communications, marketing service and data provider.

SOURCE International Customer Management Institute (ICMI)/UBM Live

Source: PR Newswire