Last updated on April 16, 2014 at 21:24 EDT

Zagat Announces 2012 Fast-Food Survey Results

September 27, 2012

NEW YORK, Sept. 27, 2012 /PRNewswire/ — Zagat announced the results of its annual Fast-Food Survey of 274 national restaurant chains. More than 10,500 diners voted on everything from Salads and Sandwiches to Pasta and Pizza. These avid consumers – who report eating at a chain restaurant 9.4 times a month – separately rated the chains on Food, Decor and Service on Zagat’s signature 30-point scale, and selected their favorites in a number of sub-categories.

The survey divided restaurants into four categories: Mega Chains (more than 5,000 U.S. locations), Large Chains (up to 5,000 U.S. locations) and Quick-Refreshment (beverages, ice cream, etc.). The survey also covered 117 Full-Service chains – those with table service. Below are this year’s Most Popular and top-rated chains:

    MOST POPULAR                               Quick-Refreshment
    Mega Chains    Large Chains                1. Starbucks
    1. Subway      1. In-N-Out Burger          2. Dunkin' Donuts
    2. Wendy's     2. Panera Bread             3. Ben & Jerry's
    3. McDonald's  3. Chipotle                 4. Peet's Coffee/Tea
    4. Taco Bell   4. Five Guys                5. Auntie Anne's Pretzels
    5. Burger King 5. Chick-fil-A

    Mega Chains    Large Chains                Quick-Refreshment
    1. Wendy's     1. In-N-Out Burger          1. Rita's Italian Ice
    2. Subway      2. Papa Murphy's            2. Ben & Jerry's
    3. Pizza Hut   3. Chipotle                 3. Haagen-Dazs
    4. Taco Bell   4. Panera Bread             4. Peet's Coffee/Tea
    5. Burger King 5. Bojangles'               5. Culver's

    Mega Chains    Large Chains                Quick-Refreshment
    1. Wendy's     1. Fazoli's                 1. Caribou Coffee
    2. McDonald's  2. Panera Bread             2. Peet's Coffee/Tea
    3. Pizza Hut   3. On The Border Mex. Grill 3. Starbucks
    4. Taco Bell   4. Corner Bakery Cafe       4. Culver's
    5. Subway      5. Buffalo Wild Wings       5. Tim Hortons

    Mega Chains    Large Chains                Quick-Refreshment
    1. Subway      1. In-N-Out Burger          1. Caribou Coffee
    2. Wendy's     2. Papa Murphy's            2. Rita's Italian Ice
    3. Taco Bell   3. Jimmy John's             3. Culver's
    4. Pizza Hut   4. Fazoli's                 4. Peet's Coffee/Tea
    5. McDonald's  5. Panera Bread             5. Tim Hortons

    Mega Chains    Large Chains                Quick-Refreshment
    1. Wendy's     1. In-N-Out Burger          1. Caribou Coffee
    2. Subway      2. Fazoli's                 2. Rita's Italian Ice
    3. Pizza Hut   3. Panera Bread             3. Peet's Coffee/Tea
    4. Taco Bell   4. Papa Murphy's            4. Culver's
    5. McDonald's  5. Chipotle                 5. Tim Hortons

In the Full-Service category, Cheesecake Factory wins for Most Popular while neighborhood restaurant Cheddar’s sweeps Top Food, Top Decor and Top Overall. When it comes to Top Service, O’Charley’s rises to the top.

Zagat surveyors also shared their opinions on the best fast-food items in a variety of categories:

    Burger: Five Guys                     Breakfast Sandwiches: McDonald's
    Fried Chicken: KFC                    Salads: Wendy's
    Grilled Chicken: Chick-fil-A          Value Menu: McDonald's
    Fish: Long John Silver's              Overall Value: McDonald's
    French Fries: McDonald's              Child-Friendly: McDonald's
    Coffee: Starbucks Coffee              Wings: Buffalo Wild Wings
    Milkshakes: Steak 'n Shake            Healthy Options: Panera Bread
    Ice Cream/Custard: Rita's Italian Ice

For more information, visit the Zagat blog: http://blog.zagat.com/2012/09/2012-fast-food-survey-results-are-live.html

About Zagat

Known as the “burgundy bible,” Zagat is the world’s most trusted source for consumer-generated survey information. With a worldwide network of surveyors, Zagat rates and reviews restaurants, hotels, nightlife, movies, music, golf, shopping and a range of other entertainment categories and is lauded as the “most up-to-date,” “comprehensive” and “reliable” guide. Zagat content is integrated throughout Google, including Maps, Search Google+ and mobile. Guidebooks are also available at all major retailers. In September 2011, Zagat was acquired by Google Inc.

About Google Inc.

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Source: PR Newswire