Zagat Announces 2012 Fast-Food Survey Results
NEW YORK, Sept. 27, 2012 /PRNewswire/ — Zagat announced the results of its annual Fast-Food Survey of 274 national restaurant chains. More than 10,500 diners voted on everything from Salads and Sandwiches to Pasta and Pizza. These avid consumers – who report eating at a chain restaurant 9.4 times a month – separately rated the chains on Food, Decor and Service on Zagat’s signature 30-point scale, and selected their favorites in a number of sub-categories.
The survey divided restaurants into four categories: Mega Chains (more than 5,000 U.S. locations), Large Chains (up to 5,000 U.S. locations) and Quick-Refreshment (beverages, ice cream, etc.). The survey also covered 117 Full-Service chains – those with table service. Below are this year’s Most Popular and top-rated chains:
MOST POPULAR Quick-Refreshment Mega Chains Large Chains 1. Starbucks 1. Subway 1. In-N-Out Burger 2. Dunkin' Donuts 2. Wendy's 2. Panera Bread 3. Ben & Jerry's 3. McDonald's 3. Chipotle 4. Peet's Coffee/Tea 4. Taco Bell 4. Five Guys 5. Auntie Anne's Pretzels 5. Burger King 5. Chick-fil-A TOP FOOD Mega Chains Large Chains Quick-Refreshment 1. Wendy's 1. In-N-Out Burger 1. Rita's Italian Ice 2. Subway 2. Papa Murphy's 2. Ben & Jerry's 3. Pizza Hut 3. Chipotle 3. Haagen-Dazs 4. Taco Bell 4. Panera Bread 4. Peet's Coffee/Tea 5. Burger King 5. Bojangles' 5. Culver's TOP DECOR Mega Chains Large Chains Quick-Refreshment 1. Wendy's 1. Fazoli's 1. Caribou Coffee 2. McDonald's 2. Panera Bread 2. Peet's Coffee/Tea 3. Pizza Hut 3. On The Border Mex. Grill 3. Starbucks 4. Taco Bell 4. Corner Bakery Cafe 4. Culver's 5. Subway 5. Buffalo Wild Wings 5. Tim Hortons TOP SERVICE Mega Chains Large Chains Quick-Refreshment 1. Subway 1. In-N-Out Burger 1. Caribou Coffee 2. Wendy's 2. Papa Murphy's 2. Rita's Italian Ice 3. Taco Bell 3. Jimmy John's 3. Culver's 4. Pizza Hut 4. Fazoli's 4. Peet's Coffee/Tea 5. McDonald's 5. Panera Bread 5. Tim Hortons TOP OVERALL Mega Chains Large Chains Quick-Refreshment 1. Wendy's 1. In-N-Out Burger 1. Caribou Coffee 2. Subway 2. Fazoli's 2. Rita's Italian Ice 3. Pizza Hut 3. Panera Bread 3. Peet's Coffee/Tea 4. Taco Bell 4. Papa Murphy's 4. Culver's 5. McDonald's 5. Chipotle 5. Tim Hortons
In the Full-Service category, Cheesecake Factory wins for Most Popular while neighborhood restaurant Cheddar’s sweeps Top Food, Top Decor and Top Overall. When it comes to Top Service, O’Charley’s rises to the top.
Zagat surveyors also shared their opinions on the best fast-food items in a variety of categories:
Burger: Five Guys Breakfast Sandwiches: McDonald's Fried Chicken: KFC Salads: Wendy's Grilled Chicken: Chick-fil-A Value Menu: McDonald's Fish: Long John Silver's Overall Value: McDonald's French Fries: McDonald's Child-Friendly: McDonald's Coffee: Starbucks Coffee Wings: Buffalo Wild Wings Milkshakes: Steak 'n Shake Healthy Options: Panera Bread Ice Cream/Custard: Rita's Italian Ice
For more information, visit the Zagat blog: http://blog.zagat.com/2012/09/2012-fast-food-survey-results-are-live.html
Known as the “burgundy bible,” Zagat is the world’s most trusted source for consumer-generated survey information. With a worldwide network of surveyors, Zagat rates and reviews restaurants, hotels, nightlife, movies, music, golf, shopping and a range of other entertainment categories and is lauded as the “most up-to-date,” “comprehensive” and “reliable” guide. Zagat content is integrated throughout Google, including Maps, Search Google+ and mobile. Guidebooks are also available at all major retailers. In September 2011, Zagat was acquired by Google Inc.
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