Telefonica Czech Republic Deploys Amdocs for Providing Customers with a Single Bill for Fixed Line and Mobile Services
ST. LOUIS, Nov. 14, 2012 /PRNewswire/ — Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that Telefonica Czech Republic has deployed Amdocs Document Designer for bill design, publication and delivery across fixed-line and mobile operations. Interfacing with multiple billing and ERP (enterprise resource planning) systems, Amdocs Document Designer will allow Telefonica Czech Republic to quickly promote new price plans and product bundles and offer a single bill for fixed-line and mobile services.
“We strive to align our business processes in our fixed line and mobile business and the deployment of Amdocs Document Designer is a significant step in this process,” said Michaela Horova, Senior Manager for Billing & Collections, at Telefonica Czech Republic. “With this implementation, we will be able to improve the customer experience by providing customers with a single bill for greater transparency of spend across all services. We will also be able to drive new revenues by informing our customers of cross-product price plan promotions relevant to them, and by including personalized customer messages and advertisements for new offerings in their bills.”
“Amdocs Document Designer will allow Telefonica Czech Republic to consolidate its bill formatting systems and produce both paper and digital bills, thereby generating operational cost-efficiencies and environmental benefits,” said Rebecca Prudhomme, vice president of Amdocs product and solutions marketing. “But more than that, the monthly bill offers service providers a direct communication channel to their customers. The capability of using the monthly bill as a medium for advertising targeted promotions and offerings is a great example of how Amdocs’ products enable service providers to enhance the customer experience while driving additional revenues.
Telefonica Czech Republic is the largest service provider in the Czech Republic, and is part of the Telefonica group of companies, one of the world’s largest communications companies by market cap, serving more than 300 million customers across Europe, Africa and Latin America. Amdocs products have been deployed at several Telefonica companies, including group entities in Spain, the UK, Germany, Ireland, Czech Republic and Slovakia. Amdocs has been supporting billing at Telefonica Czech Republic for the past 12 years.
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For 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of approximately $3.2 billion in fiscal 2012, Amdocs and its over 20,000 employees serve customers in more than 60 countries.
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Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2011, filed on December 8, 2011 and our quarterly 6-K filed forms furnished on February 2, May 15 and August 16, 2012.
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