Elite Email Ensures Customer Satisfaction and Server Uptime with Monitis(TM)
SAN JOSE, Calif., Dec. 5, 2012 /PRNewswire/ — Monitis(TM), a leading cloud and web application monitoring software provider, today announced that Elite Email(®), Canada’s largest email marketing solution provider, has selected the Monitis all-in-one, cloud-based monitoring solution for back end, application, website and cloud monitoring to test and maintain server performance around the world and to monitor mission critical apps for anomalous behavior.
With offices in Canada, the United States and India, Elite Email provides cloud-based solutions for email marketing and touts its commitment to helping customers’ businesses succeed by providing the best possible solutions and optimizing them for each company’s unique needs. This dedication to customer success necessitates performance monitoring of the services provided by Elite Email so that any potential degradation can be identified before it causes downtime and customer dissatisfaction.
“We’ve used a number of monitoring solutions in the past, but our experience with Monitis has shown that it is much more in line with our business model because it enables us to see very granular performance data around the world at all times so that we can better serve our customers and demonstrate our investment in their success,” said Robert Burko, president at Elite Email. “The solution’s dashboards provide real-time detailed insight about anomalous behavior rather than simply letting us know if a server is up or down. This immediate view into each server’s health allows our teams around the world to immediately identify and address issues that come up at any time, day or night.”
Elite Email uses Monitis’ customized alerts to help notify the correct employees in various regions when a problem is encountered, eliminating delays in action. Monitis’ transaction monitoring capabilities provide an additional layer of granular monitoring by allowing them to automatically simulate the end-user experience and report back when online processes fail. Monitis is also able to quickly determine if there is a local ISP issue causing issues for customers or if Elite Email’s servers are truly down, so that the situation can be remedied or reported to the customer in a timely fashion.
“Monitis customers rely on us for fast, reliable service that allows them to have a deep, holistic view into the status of their networks, servers and cloud applications,” said Hovhannes Avoyan, General Manager at Monitis. “By simplifying monitoring and automating tasks that were previously seen as too time-intensive to be practical, we can allow our customers to focus on achieving their core business goals and providing the best services possible to their customers while having the peace of mind that they will be a step ahead of any performance issues that arise.”
About Monitis Inc.
Monitis Inc. is a specialist provider of web and cloud monitoring services that include website monitoring, site load testing, transaction monitoring, application and database monitoring, cloud resource monitoring, and server and internal network monitoring within one easy-to-use dashboard. Over 100,000 users worldwide have chosen Monitis as their provider of choice to increase uptime and user experience of their services and products. What makes Monitis’ solutions different is that they are fast to deploy, feature-rich in technology and provide a comprehensive single-pane view of on-premise and off-premise infrastructure and applications.
Monitis offers its services in two versions: premium and free. The free version, Monitor.Us, is the pioneering free web and cloud systems monitoring service. Sponsored by Monitis, Monitor.Us gives home and small business users access to leading-edge availability and performance monitoring within one easy-to-use dashboard. Other than a handful of purely enterprise-grade features, the core differences between the Monitis and Monitor.Us products are the ability to save monitoring history, the number of monitoring locations, and the frequency of checks. For more information please visit www.monitis.com.
Monitis was acquired by GFI Software in October 2011.
GFI Software((TM)) provides web and mail security, archiving and fax, networking and security software and hosted IT solutions for small to medium-sized businesses (SMB) via an extensive global partner community. GFI products are available either as on-premise solutions, in the cloud or as a hybrid of both delivery models. With award-winning technology, a competitive pricing strategy, and a strong focus on the unique requirements of SMBs, GFI satisfies the IT needs of organizations on a global scale. The company has offices in the United States, UK, Austria, Australia, Malta, Hong Kong, Philippines and Romania, which together support hundreds of thousands of installations worldwide. GFI is a channel-focused company with thousands of partners throughout the world and is also a Microsoft Gold ISV Partner.
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SOURCE Monitis Inc.