LivePerson and Vixia partner to provide online engagement solutions to Japanese market
NEW YORK, April 22, 2013 /PRNewswire/ — LivePerson, Inc. (NASDAQ: LPSN), a leading provider of intelligent engagement solutions, today announced a distribution partnership with Vixia, Inc., a leading interactive digital marketing company based in Tokyo, to expand its Asia-Pacific presence and jointly promote LivePerson’s online engagement solutions to the Japanese market.
LivePerson is a global leader in cloud-based online engagement solutions, including its award-winning online chat, mobile chat, voice and targeted content solutions, creating meaningful, real-time connections with digital customers that result in higher conversion rates and superior customer experiences across the customer lifecycle. Over 8,500 businesses worldwide use LivePerson’s sophisticated technology and robust intelligence platform to produce a compelling multi-channel digital experience and measurable business results.
“Companies in Japan are recognizing the importance of providing an exceptional customer experience across multiple channels. By partnering with Vixia, our goal is to more broadly deliver our intelligent digital engagement solutions to the Japanese market and enable businesses to understand and exceed evolving consumer expectations, while also improving ROI on their digital properties,” said Dustin Dean, VP of APAC, LivePerson.
Vixia, a partial subsidiary of one of Japan’s largest contact centers, Moshi Moshi Hotline, Inc, is an innovative digital agency that has introduced several of the world’s leading marketing solutions to the Japanese market. A leader in delivering customer connection solutions, Moshi Moshi Hotline, Inc and its group companies currently offer multiple engagement options including online, phone and in-person customer services.
“With the combined expertise of LivePerson, Vixia, and Moshi Moshi Hotline, we believe we can offer tremendous value to Japan’s fast-growing digital market, and a uniquely holistic approach to customer engagement that includes best practices in both digital marketing and contact center solutions,” said Robert LoCascio, Founder and CEO, LivePerson.
“As the eCommerce space in Japan becomes increasingly competitive, businesses are realizing the need to effectively engage consumers online, and to provide intelligent, real-time connections in all digital channels,” said Tomo Hanafusa, Vice President of Digital Marketing Services, Vixia. “We’re very excited to work with LivePerson, and to introduce an industry-leading engagement platform to our base of Japanese customers and prospects.”
LivePerson, Inc. (NASDAQ: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This “intelligent engagement” is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson’s platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in 2012, and has been named a Market Share Leader by Frost and Sullivan in 2012. LivePerson is headquartered in New York City with offices in San Francisco, Atlanta, Santa Monica, Tel Aviv, London and Melbourne.
For more information, please visit www.liveperson.com. To view other press releases about LivePerson, please visit pr.liveperson.com.
Safe Harbor Provision
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year progresses, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Actual events or results may differ materially from those contained in the projections or forward-looking statements. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: potential fluctuations in our quarterly and annual results; potential fluctuations in litigation, transaction-related and other costs; costs associated with our international expansion; the adverse effect that the global economic downturn may have on our business and results of operations; competition in the online sales, marketing, customer service and online engagement solutions markets; our ability to retain existing clients and attract new clients; risks related to new regulatory or other legal requirements that could materially impact our business; impairments to goodwill that result in significant charges to earnings; volatility of the value of certain currencies in relation to the US dollar, particularly the currency of regions where we have operations; risks related to our international operations, particularly our operations in Israel, and the civil and political unrest in that region; responding to rapid technological change and changing client preferences; our ability to retain key personnel and attract new personnel; risks related to the ability to successfully integrate past or potential future acquisitions; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; increased allowances for doubtful accounts as a result of an increasing amount of receivables due from customers with greater credit risk; privacy concerns relating to the Internet that could result in new legislation or negative public perception; risks related to the regulation or possible misappropriation of personal information belonging to our customers’ Internet users; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; risks related to protecting our intellectual property rights or potential infringement of the intellectual property rights of third parties; and risks related to our common stock being traded on more than one securities exchange, which may result in additional variations in the trading price of our common stock. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important risk factors that could cause actual results to differ from those discussed in forward-looking statements.
SOURCE LivePerson, Inc.