Solix, Inc. Named Finalist for Best New Mobile Customer Strategy at 2014 Call Center Week Excellence Awards
PARSIPPANY, N.J., June 9, 2014 /PRNewswire/ — Solix, Inc., a leading provider of program administration, eligibility determination and customer care services to government agencies and businesses throughout the United States, has been named a finalist to receive an Excellence Award for its mobile customer support platform by one of the largest call center conferences in the industry.
Call Center Week selected Solix to be included in the final round of candidates for an award in the Best New Mobile Customer Strategy category. Call Center Week’s Excellence Awards honor and recognize the most innovative call center solutions and individuals for superior thinking, creativity and execution across the full spectrum of call center functions. Winners will be announced at the 15(th) Annual Call Center Week Conference on June 11 at the Mandalay Bay Resort and Casino in Las Vegas.
Solix made the final round of candidates based on its successful design of a mobile platform for tablets to support customer needs for a portable, precise and easy to use application for screening eligibility for program benefits. The customized Solix solution maps applicant information using an algorithm that determines program eligibility rapidly and accurately resulting in an efficient process that greatly enhances the customer experience. In addition, Solix’s extensive experience in managing public benefit programs and determining eligibility played a critical role in ensuring effective controls were designed and in place to prevent waste, fraud and abuse. As a result, the mobile solution instantly validates an applicant’s information to prevent inaccurate or duplicate benefits. Solix’s solution also includes detailed and timely reporting that delivers vital metrics for performance management and analysis.
The results have been impressive as the average time to complete an application and receive a decision has been reduced from days to minutes. In addition, Solix’s customers have experienced improved productivity and cost savings.
Solix’s expertise in managing highly complex, regulated programs, coupled with customized solutions that deliver efficiency, compliance, and program integrity, have made it a preferred provider for a diverse collection of clients, including those in the public sector, telecommunications, broadband, healthcare, utilities and insurance industries. Headquartered in New Jersey, Solix has operations in Illinois, Texas and Missouri, including a network of company-managed customer care centers in the Midwest.
About Solix, Inc.
Solix, Inc. is a leading provider of eligibility determination, qualification program management and customer care services to government, telecommunications, broadband, utility and healthcare organizations. For over a decade, we’ve delivered smart, cost-effective, compliant outsourcing solutions that leverage our unique technologies and consultative expertise. Our customers benefit from faster, more accurate applicant qualification, increased program efficiency and improved customer communications. For more information, please visit www.solixinc.com.
Media Contact: Gene King
SOURCE Solix, Inc.