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eTelecare Global Solutions Wins Coveted Industry Quality Award for the Seventh Time

Posted on: Monday, 2 March 2009, 09:00 CST

SCOTTSDALE, Ariz., March 2 /PRNewswire-FirstCall/ -- eTelecare Global Solutions (PSE: ETEL), a leading provider of complex business process outsourcing (BPO) solutions, has once again been selected a winner of the Customer Inter@ction Solutions magazine Marketing Via Phone (MVP) Quality award. The award is presented annually to companies that have demonstrated the highest commitment to quality, excellence, and customer service. This 2008 award is in the integrated inbound and outbound business-to-consumer category.

"eTelecare's business philosophy of 'investing to outperform' focuses on making the right investments in people, process and technology to ensure we outperform all other outsourcers used by our clients, regardless of geography," said John Harris, eTelecare president and chief executive officer. "Our pervasive emphasis on quality enables us to deliver superior service by increasing first-call resolutions and improving customer satisfaction."

"eTelecare has proven excellence in taking and improving quality measures. They have impressed our editors at Customer Inter@ction Solutions with their demonstrated commitment to high ethical standards, stringent policies and challenging goals," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.

About eTelecare Global Solutions

Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations. Services are provided from delivery centers in the Philippines, North America, and Latin America. Additional information is available at www.etelecare.com.

SOURCE eTelecare Global Solutions

Source: PR Newswire

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