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LiveOps Receives 2009 CRM Excellence Award From Customer Interaction Solutions Magazine

Posted on: Thursday, 16 April 2009, 08:00 CDT

LiveOps On-Demand Contact Center Platform Singled Out for Helping Clients Improve Customer Service

SANTA CLARA, Calif., April 16 /PRNewswire/ -- LiveOps today announced that the LiveOps On-Demand Contact Center Platform has received a 2009 CRM Excellence Award from Technology Marketing Corporation (TMC)'s, Customer Interaction Solutions(R) magazine (www.cismag.com), the premier publication covering the CRM, contact center and teleservices industries since 1982.

The LiveOps On-Demand Contact Center Platform offers a comprehensive and enterprise-grade contact center technology that enables companies to dramatically improve the cost and operational efficiencies of their contact centers. These capabilities include advanced call routing, interactive voice response (IVR), agent management, workforce productivity, and real-time monitoring and reporting. Using innovative Web architecture and distributed grid computing, the LiveOps platform was designed from the ground up for mission-critical availability and incorporates proven, multi-layered security features.

"We are honored to be recognized by Customer Interaction Solutions for providing a technology that helps enterprises achieve greater cost and operational efficiency in their contact centers, especially in these challenging economic times," said Wes Hayden, president of LiveOps. "With the LiveOps On-Demand Contact Center Platform, our customers have more flexibility as well as real-time visibility and control to instantly respond to changes in their business. Our experience operating a virtual call center of 20,000 independent home agents, ideally positions us to help companies capitalize on the growing trend of deploying remote agents and providing higher quality service, while reducing costs."

"LiveOps has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset ... their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

The CRM Excellence Award relies on facts and numbers that demonstrate the improvements the winner's product has made in a client's business. The Tenth Annual CRM Excellence Award winners have been chosen on the basis of their product or service's ability to help extend and expand the customer relationship to be all encompassing, covering the entire enterprise and the entire lifetime of the customer.

The 2009 CRM Excellence Award winners can be found in the May and June 2009 issues of Customer Interaction Solutions magazine.

LiveOps Brings Cloud Computing to the Contact Center

The promise of always-on, rapid scalability and no up-front capital has made cloud computing very attractive to enterprise customers who are seeking more real-time control and operational efficiencies. The LiveOps On-Demand Contact Center Platform is the only mission-critical SaaS platform for contact centers that offers cloud computing value to business:

• The Always-On SaaS Platform: Built from the ground up on innovative, Web-based architecture and grid computing, LiveOps has developed a highly scalable and always-on platform that leverages Web 2.0 technologies and is designed for a mission critical enterprise environment - the contact center.
• On-demand when you need it: Rather than investing in overcapacity for the "spikes" in operations, companies can "pay-per-use" for technology and services that instantly scale up or down to meet demand.
• Real-time visibility and control: Regardless of whether they are running brick and mortar contact centers, managing remote agents or a combination of both, contact center managers have the tools and services to make real-time decisions and changes to call routing and agent operations. It is simple to use, highly secure and empowers contact center managers to achieve greater cost efficiencies using full self-service capability and end-to-end visibility.

About LiveOps, Inc.

LiveOps is a rapidly growing technology company offering two innovative solutions for enterprises: Contact Center in the Cloud, a SaaS technology platform for managing contact centers, and Workforce in the Cloud, an on-demand workforce for outsourcing call center calls. LiveOps On-Demand Contact Center platform brings the value of cloud computing to the contact center by enabling enterprises to rapidly deploy an always-on and instantly scalable contact center infrastructure in a pay-per-use model that enables customers to achieve greater operational and cost efficiencies. LiveOps uses this same technology platform everyday to successfully run the largest virtual call center with over 20,000 independent agents. LiveOps provides enterprises with the on-demand call center platform and community of on-demand independent agents to quickly achieve better business results. The company is headquartered in Santa Clara, California. For more information visit www.liveops.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. According to Quantcast*, TMCnet reaches nearly one million U.S. unique visitors each month. TMCnet serves as many as three million unique visitors globally each month according to Webtrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference. (*Quantcast is an independent Web site that monitors U.S. Web traffic)

For more information about TMC, visit www.tmcnet.com.

SOURCE LiveOps

Source: PR Newswire

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