NICE Helps its Customers Reduce Costs With Enhanced Virtualization and SIP-Based Capabilities

April 22, 2009

RA’ANANA, Israel, April 22 /PRNewswire-FirstCall/ — NICE Systems Ltd.
(NASDAQ: NICE), the global provider of advanced solutions that enable
organizations to extract Insight from Interactions to drive performance,
today announced significant new capabilities, which are available in its new
NICE Perform release, that is part of NICE SmartCenter. NICE Perform 3.2
includes ground-breaking SIP-based recording and enhanced virtualization
capabilities that help customers deal with current economic challenges by
reducing the Total Cost of Ownership (TCO) while bolstering system
performance, enabling them to remain fully compliant with internal and
external regulations through reliable, cost-effective call recording, quality
management, including the newly introduced Quality Optimization solution and
interaction analytics on a mass scale, when needed.

NICE now offers a robust solution with full support for recording in
SIP-based environments, which integrates with leading Session Border
Controllers (SBC) vendors. Companies standardizing on SIP across the
organization can achieve cost-savings by eliminating redundant network
infrastructure and reducing resources through data center consolidation,
enabling organizations to reduce call recording costs while increasing call
capacity. With the introduction of the enhanced support for server
virtualization, NICE helps organizations consolidate and reduce their
operational IT and other data center related costs such as; floor space,
hardware and maintenance related costs, and overhead and consolidate the
number of servers in use.

“NICE’s SIP-based support is a strong step forward in delivering
IP-enabled recording to organizations,” said Neil Segall, Vice President,
Enterprise, Contact Center & Government Solutions at Acme Packet “We are
happy to offer a combined solution with NICE, the market leader, to help our
customers lower total cost of ownership and assure best-in-class security and
availability.” Acme (NASDAQ: APKT) is a leading network infrastructure
vendor, offering SBCs for SIP-based communications.

“Today’s changing economic landscape requires businesses to adopt robust
solutions that can help them to reduce their costs, while ensuring they are
maximizing the performance of their investments,” said Udi Ziv, Chief Product
Officer. “This expansion of NICE’s offering for contact centers and
enterprises, addresses these issues head on. Organizations that capitalize on
these new enhancements will be better equipped to affect cost reduction
across their organization and improve the overall efficiency and
effectiveness of their business, while complying with regulations.”

About NICE

NICE Systems (NASDAQ: NICE) is the leading provider of Insight from
Interactions solutions and value-added services, powered by the convergence
of advanced analytics of unstructured multimedia content and transactional
data – from telephony, web, email, radio, video, and other data sources.
NICE’s solutions address the needs of the enterprise and security markets,
enabling organizations to operate in an insightful and proactive manner, and
take immediate action to improve business and operational performance and
ensure safety and security. NICE has over 24,000 customers in more than 150
countries, including more than 85 of the Fortune 100 companies. More
information is available at http://www.nice.com.

NICE Trademarks:

360degrees View, Alpha, ACTIMIZE, Actimize logo, Customer Feedback,
Dispatcher Assessment, Encorder, eNiceLink, Executive Connect, Executive
Insight, FAST, FAST alpha Blue, FAST alpha Silver, FAST Video Security,
Freedom, Freedom Connect, IEX, Interaction Capture Unit, Insight from
Interactions, Investigator, Last Message Replay, Mirra, My Universe, NICE,
NICE logo, NICE Analyzer, NiceCall, NiceCall Focus, NiceCLS, NICE Inform,
NICE Learning, NiceLog, NICE Perform, NiceScreen, NICE SmartCenter, NICE
Storage Center, NiceTrack, NiceUniverse, NiceUniverse Compact, NiceVision,
NiceVision Alto, NiceVision Analytics, NiceVision ControlCenter, NiceVision
Digital, NiceVision Harmony, NiceVision Mobile, NiceVision Net, NiceVision
NVSAT, NiceVision Pro, Performix, Playback Organizer, Renaissance, Scenario
Replay, ScreenSense, Tienna, TotalNet, TotalView, Universe, Wordnet are
trademarks and/or registered trademarks of NICE Systems Ltd. All other
trademarks are the property of their respective owners.

This press release contains forward-looking statements as that term is
defined in the Private Securities Litigation Reform Act of 1995. Such
statements are based on the current expectations of the management of NICE
Systems Ltd. (the Company) only, and are subject to a number of risk factors
and uncertainties, including but not limited to changes in technology and
market requirements, decline in demand for the Company’s products, inability
to timely develop and introduce new technologies, products and applications,
difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel, loss of market share, pressure on
pricing resulting from competition, and inability to maintain certain
marketing and distribution arrangements, which could cause the actual results
or performance of the Company to differ materially from those described
therein. We undertake no obligation to update these forward-looking
statements. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company’s reports filed
from time to time with the Securities and Exchange Commission.

    Corporate Media Contact
    Galit Belkind
    NICE Systems

    Daphna Golden
    NICE Systems

SOURCE Nice Systems Ltd.

Source: newswire

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