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NCO Receives 2009 CRM Excellence Award From Customer Interaction Solutions(R) Magazine

Posted on: Friday, 1 May 2009, 11:10 CDT

HORSHAM, Pa., May 1 /PRNewswire/ -- NCO Customer Management, a division of NCO Group, Inc. ("NCO"), a global provider of business process outsourcing services, announced today that it received a 2009 CRM Excellence Award from Customer Interaction Solutions magazine.

NCO Customer Management won this award for the outstanding customer care, technical support, activations, and sales solutions they provide to a leading mobile telecommunications carrier. This is NCO's second year winning the CRM Excellence Award; in 2008, they won one for their partnership with a major electronics retailer.

"NCO Customer Management has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset ... their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

In addition, Customer Interaction Solutions recognized NCO Customer Management as one of the world's top providers of inbound and outbound CRM solutions by placing them on their 24th Annual Top 50 Inbound Teleservices Agencies Ranking. The magazine ranked NCO as the fourth largest inbound call center outsourcing provider in the world and the 21st largest outbound provider.

Commenting on these awards, Steve Leckerman, NCO's Chief Operating Officer, said, "NCO is proud of being recognized by Customer Interaction Solutions with these awards. They are a testament to our ability to act as a seamless extension of our clients and provide the high-quality support their customers expect."

The 2009 CRM Excellence Award winners can be found in the May and June 2009 issues of Customer Interaction Solutions magazine.

About NCO

NCO Group, Inc. is a global provider of business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. NCO provides services through over 100 offices in the United States, Canada, the Philippines, Panama, the Caribbean, India, Mexico, Guatemala, the United Kingdom, and Australia.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. According to Quantcast*, TMCnet reaches nearly one million U.S. unique visitors each month. TMCnet serves as many as three million unique visitors globally each month according to Webtrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference. (*Quantcast is an independent Web site that monitors U.S. Web traffic)

For more information about TMC, visit www.tmcnet.com.

SOURCE NCO Group, Inc.

Source: PR Newswire

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