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Astea International is Positioned in the Visionaries Quadrant in Leading Industry Analyst Firm's 2009 Field Service Management Magic Quadrant

Posted on: Wednesday, 20 May 2009, 10:51 CDT

Evaluation based on Completeness of Vision and Ability to Execute

HORSHAM, Pa., May 20 /PRNewswire-FirstCall/ -- Astea International Inc. (Nasdaq: ATEA), a global provider of service management and mobility solutions, today announced that it has been positioned in the Visionaries Quadrant in Gartner's 2009 Field Service Management Magic Quadrant*.

Astea is unique and differentiated in the market because they provide the total end-to-end service management, scheduling optimization and mobility solutions that can support a company's entire service business or they can provide a modular approach and complement existing applications. Astea offers service management, mobile workforce management, parts and inventory management, reverse logistics management and customer management solutions -- all on a single central repository.

"More and more companies are recognizing that acquiring new customers may be challenging in today's economy, so they are looking for innovative ways to maximize customer retention and reduce costs in order to survive during these turbulent times. The combination of our highly scalable, feature-rich service management, mobility and scheduling optimization solutions along with the increased awareness of the importance of aftermarket service during tough economic times, have combined to create an increased demand for our solutions. Our solutions help organizations reduce their service delivery costs, optimize resources and ultimately increase revenues, customer satisfaction and retention," said Zack Bergreen, chairman and CEO at Astea. "We are very pleased to be evaluated by Gartner as a visionary in this market. Based on Astea's proven experience and innovative technology we are able to assist our customers in achieving that competitive advantage while they are simultaneously containing costs, improving efficiencies and maximizing customer satisfaction."

Founded in 1979, Astea is known throughout the service management industry as being a strong and proven provider of customer-centric software solutions for field service management. Through the years Astea has continued to focus on building upon this core expertise to deliver a comprehensive and robust solution built on the latest Microsoft .NET platform. As a result of this cutting-edge technology, companies are able to leverage their existing technology infrastructure and lower their total cost of ownership.

* Gartner, Inc. "Magic Quadrant for Field Service Management" by Michael Maoz and William Clark, May 5, 2009

About the Magic Quadrant

The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Astea International

Astea International (Nasdaq: ATEA) is a global provider of service management software that addresses the unique needs of companies which manage capital equipment, mission-critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry's leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since 1979 Astea has licensed applications to companies around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices. www.astea.com. Service Smart. Enterprise Proven.

Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

SOURCE Astea International Inc.

Source: PR Newswire

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