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Verizon Expands Notification Capabilities for Verizon Enterprise Center Customers

Posted on: Wednesday, 10 June 2009, 10:08 CDT

Customers Can Receive Network Updates on Mobile Devices as Well as Desktops

BASKING RIDGE, N.J., June 10 /PRNewswire/ -- Verizon Enterprise Center users now have additional options for receiving critical information so they can more simply manage their data and voice communications services -- anytime, anywhere they have Internet access.

The company on Wednesday (June 10) introduced Verizon Enterprise Center Mobile, which enables Verizon customers to receive and access information in near-real time on a mobile device. To access Verizon Enterprise Center Mobile, users need only a wireless Internet connection and a mobile Web browser. Additionally, enhancements enable users to request trouble-ticket status updates sent as alerts to computer desktops or as automated voice calls to phones.

"Customer self-service has never been more simple, customizable and portable," said Tom Vitale, vice president of global CPE and cross-product support for Verizon. "We've mobilized the applications available through the Verizon Enterprise Center so our customers can receive the information they need -- when, where and how they want to receive it."

VEC Mobile Service Gives Customers Fingertip Command and Control

The Verizon Enterprise Center Mobile service enables Verizon Business network administrators to log in to their account from a mobile device to monitor network alarms, create and track trouble tickets, initiate circuit tests, obtain scheduled circuit maintenance event notifications, access network performance statistics, and directly query their network inventory. This service is available through any BlackBerry smartphone or PDA, including popular Verizon Wireless smartphones such as HTC Touch Pro(TM), BlackBerry(R) Storm(TM) 9530 and BlackBerry(R) 8830 World Edition. Both BlackBerry devices have global capability, so users can access the Verizon Enterprise Center Mobile service in the U.S. and internationally. Verizon Enterprise Center Mobile provides near real-time service updates and network performance data on a single screen, which helps customers manage and monitor their voice, data and Internet network resources, as well as troubleshoot areas of improvement.

Desktop Alerts Among New Ways to Receive Notifications

Verizon Enterprise Center Notification Rules now offer the ability to request a desktop alert about the status of repair tickets. Previously available only via e-mail or pager, updates now can be viewed as a message that appears on the screen when key activities occur, such as once an issue has been resolved or escalated. The desktop alert is available while the user is logged in to the portal. In addition, an automated voice delivery option will be selectively available to notify users when their trouble ticket has been resolved -- perfect for customers who wish to receive immediate notifications on their mobile phones while on the go. Verizon Enterprise Center Notification Rules users can set up and modify preferences for the frequency and delivery methods for receiving notifications from Verizon.

"We are committed to delivering the command and control resources that save our customers time while benefitting their business operations," added Vitale. "Verizon continues to answer our customers' call for new capabilities -- such as these automated delivery services -- to make it even easier for them to do business with us."

The Verizon Enterprise Center, introduced by Verizon last year, is an extensive application suite that enables Verizon enterprise and government customers to manage their voice, data, Internet and wireless services on a secure one-stop portal. Global customers can use the portal to see the status of their orders, review and pay bills online (and select an environmentally-friendly paperless billing option), request services, and monitor their network performance.

"Verizon continues to broaden its state-of-the-art portal capabilities to appeal to a wide range of business customers," said Kathryn Weldon, principal analyst for enterprise mobility at Current Analysis. "These new tools enhance customers' ability to retrieve the information they need when, where and how they want it while also making customer self-service more portable."

For more information about the Verizon Enterprise Center, and to access a virtual tour -- in any of eight languages -- visit https://enterprisecenter.verizon.com.

Verizon Communications Inc. (NYSE: VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to mass market, business, government and wholesale customers. Verizon Wireless operates America's most reliable wireless network, serving more than 86 million customers nationwide. Verizon's Wireline operations provide converged communications, information and entertainment services over the nation's most advanced fiber-optic network. Wireline also includes Verizon Business, which delivers innovative and seamless business solutions to customers around the world. A Dow 30 company, Verizon employs a diverse workforce of more than 237,000 and last year generated consolidated operating revenues of more than $97 billion. For more information, visit www.verizon.com.

VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive speeches and biographies, media contacts, high-quality video and images, and other information are available at Verizon's News Center on the World Wide Web at www.verizon.com/news. To receive news releases by e-mail, visit the News Center and register for customized automatic delivery of Verizon news releases.

SOURCE Verizon

Source: PR Newswire

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