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Optimum Online Receives Top Honors From J.D. Power and Associates in Business Telecom Data Services Customer Satisfaction

Posted on: Thursday, 18 June 2009, 10:55 CDT

National Study Ranks Service Providers Based On Customer Satisfaction With Telecommunications Data Service

Cablevision Offers Small And Medium-Sized Businesses Three Distinct High-Speed Data Products, Including Nation's Fastest High-Speed Internet Service, Optimum Online Ultra

BETHPAGE, N.Y., June 18 /PRNewswire-FirstCall/ -- Cablevision Systems Corp. (NYSE: CVC) today announced that its Optimum Online high-speed Internet service received top honors in the J.D. Power and Associates 2009 Major Provider Business Telecommunications Data Services Study(SM) for home-based businesses and small/medium-sized businesses. The study, which ranked service providers based on customer satisfaction with telecommunications data services, focuses on a range of key product and buying experience attributes including: performance and reliability; sales representatives/account executives; billing; cost of service; offerings and promotions; and customer service. Optimum Online's overall rating for data services, in both segments, ranked highest - leading all other providers - including traditional telecommunications providers and other multiple system cable operators.

The study, released by J.D. Power and Associates earlier today, found that Optimum Online received the "highest numerical score" among each segment resulting in the highest overall customer satisfaction ranking for small/midsize business data service providers and home-based business data service providers. Optimum Online ranks highest in the home-based business segment, performing particularly well in performance and reliability, as well as offerings and promotions. And, in the small/midsize business segment, Optimum Online performed particularly well in four of the six factors driving satisfaction: sales representatives/account executives; billing; cost of service; and offerings and promotions.

"This recognition is particularly meaningful, because the J.D. Power and Associates ranking is based on information gathered from the most important audience of all - our customers," said Joseph Varello, Cablevision's vice president of small and medium business services. "Internet accessibility, speed and uptime are critical performance factors for business customers. Our primary goal is to deliver the best services and greatest value to businesses across the New York metropolitan area. This kind of recognition, from a trusted source like J.D. Power and Associates, makes it clear to both existing and prospective customers that Optimum is a leader in customer satisfaction for a wide range of businesses in our market."

Designed for small and medium or home-based sized business that require high-speed Internet and voice communications, Optimum Business provides bottom line benefits like predictable flat rate pricing and highly reliable voice and data services. Optimum Business offers small and medium-sized businesses three powerful and distinct service options to support their business needs, including the fastest downstream Internet Service in the country, Optimum Online Ultra.

Even the basic level of Optimum Online is one of the fastest high-speed Internet products available in the country, with speeds of up to 15 megabits-per-second Mbps downstream and 2 Mbps upstream. Optimum Online Boost delivers downstream speeds up to 30 Mbps and upstream speeds of 5 Mbps, and Optimum Online Ultra offers downstream speeds of up to 101 Mbps and upstream speeds up to 15 Mbps. Optimum Online leads the nation in market acceptance, having achieved a broadband market share in Cablevision's service area of more than 75 percent, representing the most highly-penetrated high-speed Internet service in the country.

The 2009 Major Provider Business Telecommunications Services Study is based on responses from more than 4,000 business customers with telecommunications data services at home-based businesses (one to five employees based from a non-commercial location), small/midsize (companies with 2 to 499 employees) and large enterprise businesses (companies with 500 or more employees) in the United States and includes evaluation of their data service providers. The study was fielded from January to April 2009.

Optimum Online was previously ranked "Highest in Customer Satisfaction Among High-Speed Internet Service Providers in the East Region" in the J.D. Power and Associates 2008 Internet Service Provider (ISP) Residential Customer Satisfaction Study(SM)*. Optimum Online has also received the top ranking of any cable broadband service for four out of the last five years in PC Magazine's Annual Readers' Survey for speed, reliability and overall ranking.

The full J.D. Power and Associates' press release and survey results are available at: http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2009105.

Key benefits of Optimum Online for Business include:

• Static IP: For use with Optimum Online Boost and Optimum Online Ultra, offers customers the ability to host their own business applications such as; Web Server, E-mail Server and other IP applications. DDNS is a standard feature provided in Optimum Online, Optimum Online Boost and Optimum Online Ultra.
• Web Hosting: Optimum Online Boost and Optimum Online Ultra subscribers receive 12GB of web space for hosting a website. Comes with easy to use SiteBuilder tools which include shopping cart, search engine submission and optimization and an annual domain registration. Domain registration allows up to 250 domain based personalized email addresses each with 500MB of storage. Lastly, $50 worth of Google AdWords to help businesses connect with new customers.
• Optimum Business Web Portal: The web portal delegates user authority between the customer system administrator and business end users. Enabling individual user access of Optimum Online and Optimum Voice features while allowing the customer system administrator complete control of all Optimum Business services. Features include; access to Static IP configurations, port configuration of Optimum Online Boost, comprehensive management of Optimum Voice features, call detail records, enhanced voicemail and more.
• Email: Optimum Online provides five optimum.net email accounts each with 500 MB of storage. Both Optimum Online Boost and Optimum Online Ultra provide 15 email accounts each with 1GB of storage. The Web Hosting feature provides up to 250 domain based each with 500 MB of storage.
• Protection with Online Security: Businesses have PC protection with CA Antivirus and CA Personal Firewall.
• Access Email from Anywhere: Optimum Online comes with a webmail feature that enables access from any browser, including a user's mobile phone or PDA.
• 24/7 Customer Service: Optimum Business customer service is local 24/7 customer support and dedicated technical support.
• Easy to Follow and Easy to Understand Bill: Optimum Business offers predictable pricing with no hidden fees or extra charges.
• Significant Savings over Phone Company: Optimum Voice and Optimum Online are just $29.95 per month each for one year when combined. Optimum Online Boost with Static IP is available for an additional $24.95 per month. And, Optimum Online Ultra is available for $99.95 per month.

To learn more about Optimum Business, including features, benefits and more, please visit www.optimumbusiness.com.

*Cablevision's Optimum Online received the highest numerical score among internet service providers in the East Region in the proprietary J.D. Power and Associates 2008 Internet Service Provider Residential Customer Satisfaction Study(SM). Study based on 16,933 total responses from consumers measuring 11 providers in the East region (CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, VA, DC, WV) and measures satisfaction of consumers with their internet service provider. Proprietary study results are based on experiences and perceptions of consumers surveyed in July 2008. Your experiences may vary. Visit jdpower.com.

About Cablevision

Cablevision Systems Corporation (NYSE: CVC) is one of the nation's leading media and entertainment companies. Its cable television operations serve more than 3 million households in the New York metropolitan area. The company's advanced telecommunications offerings include its iO TV(R) digital television, Optimum Online(R) high-speed Internet, Optimum Voice(R) digital voice-over-cable, and its Optimum Lightpath integrated business communications services. Cablevision operates several successful programming businesses, including AMC, IFC, Sundance Channel and WE tv, through Rainbow Media Holdings LLC, and serves the New York area as publisher of Newsday and other niche publications through Newsday Media Group. In addition to these businesses, Cablevision owns Madison Square Garden and its sports teams, the New York Knicks, Rangers and Liberty. The company also operates New York's famed Radio City Music Hall, the Beacon Theatre, and the Chicago Theatre, and owns and operates Clearview Cinemas.

SOURCE Cablevision Systems Corp.

Source: PR Newswire

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