Don’t Blame The Recession: Despite Productivity Gains, U.S. Businesses’ Return-On-Assets Have Plummeted 75 Percent Since 1965
New Deloitte Shift Index Measures Impact of Digital Infrastructure on Economic Performance
Deloitte’s Shift Index pushes beyond cyclical measurement and looks at the long-term rate of change and its impact on economic performance. The Shift Index tracks 25 metrics across three sets of main indicators: foundations, which set the stage for major change; flows of resources, such as knowledge, which allow businesses to enhance productivity; and impacts, which help gauge progress at an economy-wide level.
These three indexes combine to provide a measure of economic performance specifically designed for the digital era — focusing on the computing, storage and bandwidth technologies and the practices and protocols of those technologies, which define our new infrastructure. Deloitte’s Center for the Edge also views these indicators as phases of transformation in what it calls the “Big Shift” in the global business environment.
“Corporate returns are under pressure from far more than the recession,” said
Foundations: Digital Infrastructure and Economic Policy Lead the Way
Rapidly intensifying competition, which has more than doubled in
“The adoption rate of digital infrastructure is two to five times faster than that of previous infrastructure such as electricity, railroads and telephone networks,” said Hagel. “Changes currently manifest themselves as challenges rather than opportunities because our institutions and practices are still geared to earlier infrastructures.”
Key metrics in the Foundations Index track the changes in technology components underlying the digital infrastructure, growth in the adoption rate of this infrastructure and long-term public policy shifts. Changes in these foundations have significantly reduced the barriers to market entry and movement, leading to the increase in competitive intensity.
Knowledge Flows: Key Drivers of Performance
The Flow Index focuses on the key drivers of performance in a world increasingly shaped by digital infrastructure. This includes both physical and virtual flows of knowledge, capital and talent enabled by the foundational advances as well as the amplifiers of these flows. Such amplifiers include the increased use of social media and the degree of passion with which employees are engaged in their jobs.
Developments in this second wave will likely lag the foundations metrics because of the time required to understand changes in foundations and develop new practices consistent with opportunities.
“Improving performance starts with recognizing that knowledge flows can help a company gain a competitive advantage in an age of near-constant disruption,” said Hagel. “The number and quality of knowledge flows at a firm — both within the organization and especially across institutions — will be a key indicator of any company’s ability to master the Big Shift.”
Impact: Rising to the Challenge
The Impact Index measures how well companies are exploiting the foundational changes in the capabilities of the digital infrastructure by creating and sharing knowledge and what impact those changes are having on markets, firms and individuals.
According to Impact Index metrics:
- U.S. firms’ ROA has steadily fallen to almost one-quarter of 1965 levels at the same time that we have seen improvements in labor productivity.
- The ROA performance gap between corporate winners and losers has increased over time, with the “winners” barely maintaining previous performance levels while the losers experience rapid performance deterioration — falling from positive returns in 1965 to largely negative ones today.
- The “topple rate” at which big companies lose their leadership positions has more than doubled, suggesting the “winners” have increasingly precarious positions.
- The benefits of productivity improvements increasingly accrue not to the firm or its shareholders, but to two stakeholders: top creative talent, or knowledge workers, who have experienced significant growth in compensation, and customers, who are gaining and wielding unprecedented power as reflected in increasing customer disloyalty.
This third phase in the Big Shift provides the greatest lagging indicator because of the time it takes for foundations and knowledge flows to play out across equity markets, consumer choice and the value captured by talent. While current trends in firm performance indicate a sustained deterioration, over time, corporate performance is expected to improve as companies learn how to effectively participate in and harness knowledge flows.
“Our findings highlight long-term performance challenges lurking below the surface of today’s events,” said Hagel. “Business leaders must take radical action to increase not just efficiency but also the rate at which their companies — indeed their entire workforces — learn and innovate.”
According to the current Shift Index metrics, firms are still in the first wave of the Big Shift and facing challenges in moving forward into the second wave. Over time, as the Big Shift gathers momentum and pervades broader sectors of the economy and society, the rates of change in the Flow and Performance indexes are expected to pick up speed, while that of the Foundation Index will begin to show signs of slowing.
“Companies must restructure to succeed not only during the current recession but after the economy resumes growing,” Hagel concluded. “Understanding and tracking these three waves will be key to reversing current performance trends and reshaping change from obstacle to opportunity.”
The Shift Index will be updated regularly to track changes over time and compare performance trends across industries and countries.
About the Shift Index
For a deeper look at the Shift Index methodology and findings, please go to www.deloitte.com/us/pr/shiftindex.
As used in this press release, “Deloitte” means Deloitte LLP and Deloitte Services LP, a separate subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
Jonathan Gandal Anisha Sharma Deloitte Hill & Knowlton Public Relations Public Relations 203.451.5252 646.867.4801 firstname.lastname@example.org email@example.com