Consumer Demand, Technical Innovations to Push U.S. Revenues for Remote Technical Support Services to $2.6 Billion by 2013
Posted on: Tuesday, 23 June 2009, 09:23 CDT
Retailers and broadband service providers to drive market for remote tech support to over 10 million U.S. households
"On-site and in-facility repair services once dominated consumer technical support," said Kurt Scherf, vice president, principal analyst, Parks Associates. "Today, remote support services allow consumers to keep equipment at home while still giving them access to expert assistance. People are already looking for something to solve their digital challenges and are very interested in these offerings."
Scherf said that the creation and use of automated and deep-diagnostic tools are creating greater efficiency and scale. These tools are especially important as retailers and service providers integrate enhanced support services into new products and subscriptions, which will help grow the number of U.S. households with remote support to over 10 million by 2013.
"The use of diagnostic tools and automated software will help providers increase profitability and deliver more proactive services that can help boost recurring subscription revenues," Scherf said.
Digital Home Tech Support: Analysis and Forecasts analyzes the market for U.S. consumer technical support services and software solutions. For more information, visit http://www.parksassociates.com, or contact 972-490-1113, sales@parksassociates.com. Go to http://www.parksassociates.com/support to purchase report online.
About Parks Associates
Parks Associates is an internationally recognized market research and consulting company specializing in emerging consumer technology products and services. Founded in 1986, Parks Associates creates research capital for companies ranging from Fortune 500 to small start-ups through market reports, primary studies, consumer research, custom research, workshops, executive conferences, and annual service subscriptions.
Each year, Parks Associates hosts executive thought leadership conferences CONNECTIONS(TM), with support from the Consumer Electronics Association (CEA(R)), and CONNECTIONS(TM)
http://www.parksassociates.com | http://www.connectionsconference.com | http://www.connectionseurope.com | http://www.connectionsindustryinsights.com
Contact: Mindi Sue Sternblitz-Rubenstein Parks Associates 972-490-1113 Email: mindi.sue@parksassociates.comSOURCE Parks Associates
Source: PR Newswire
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