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PRG Group, Inc. Increases Managed Services and IT Consulting Services Due to High Demand from Nortel Dealers and Distributors

Posted on: Thursday, 6 August 2009, 08:06 CDT

PISCATAWAY, N.J., Aug. 6 /PRNewswire-FirstCall/ -- PRG Group, Inc. (Pink Sheets: PRGJ) is pleased to announce that the Company is expanding its managed services platform that is currently supporting Avaya IP products to include all Nortel enterprise systems. This will enable all Nortel dealers and distributors to offer their customers with an outsourced technical support solution and service platform that will provide on-going support and service as well as an easy migration path to IP systems and networks. PRG Group continues to build upon the Company's core competency in consulting and professional services by expanding its outsourced technical support organization by adding certified Nortel technical staff and by delivering other value added support services that assists Nortel's dealer and distributor business model.

PRG Group's professional services team provides a fully managed technical solution for Avaya and Nortel partners who are trying to improve their customer support without adding headcount or expanding their hours of operations. PRG Managed services for voice, is designed to provide first, second and third tier support using highly skilled people resources to deliver exceptional reliability and quality. Specifically, PRG managed services offers partners with the following technical support: remote monitoring and diagnostics; adds, moves and changes; software reconfiguration; engineering; software patches; and service reports. All PRG Group technical staff are certified in Avaya, Nortel, Microsoft, Cisco, and other industry platforms and standards.

In addition, PRG Group's team will also provide Nortel and Avaya partners with the ability to offer customers a total network monitoring and data solution without adding people or infrastructure. PRG will monitor, maintain and remotely diagnose data problems at customer locations at fraction of the cost. Now, partners can offer this enhanced data service without worrying about recruiting and training highly skilled data specialists.

"We are excited about the steps we are taking as a company to address the growing need of our services, which will enable Nortel distributor's to reduce their costs while increasing their margins. In leveraging our ability to bring highly skilled technical resources domestically and abroad, we are able to offer dealers and distributors a more robust and comprehensive solution to managing their customers voice and data networks. As a result of Avaya's acquisition of Nortel's enterprise customer base, we believe there is a tremendous growth opportunity for PRG Group to play a critical role in delivering a fully managed solution at a fraction of the cost," stated Uma Pandey, President and CEO for PRG Group, Inc.

About PRG Group, Inc.:

PRG Group is a global information, consulting and technology company specializing in delivering end-to-end e-Business, ERP/CRM, application hosting, tier one, two and three technical support for IP applications and enterprise-wide voice, data, networking, and security solutions to customers worldwide.

Safe Harbor Act: This release includes forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995 that involves risks and uncertainties including, but not limited to, the impact of competitive products, the ability to meet customer demand, the ability to manage growth, acquisitions of technology, equipment, or human resources, the effect of economic business conditions, and the ability to attract and retain skilled personnel. The Company is not obligated to revise or update any forward-looking statements in order to reflect events or circumstances that may arise after the date of this release.

SOURCE PRG Group, Inc.

Source: PR Newswire

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