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Two Attensity Group Products Named 2009 KMWorld Trend-Setters

Posted on: Monday, 24 August 2009, 07:00 CDT

PALO ALTO, Calif., Aug. 24 /PRNewswire/ -- Attensity(TM) Group, the leader in business user applications that generate value from unstructured data, today announced that two of its solutions have been named to KMWorld's list of Trend-Setting Products. Attensity Group's Voice of the Customer (VoC) and Research & Discovery have been selected for this esteemed list, which appears in the September 2009 issue of the print magazine, as well as online at http://www.kmworld.com.

This year, KMWorld's judging panel of editorial staff, analysts, system integrators, vendors, line-of-business managers and end-users assessed more than 800 products. Both Attensity Group (http://www.attensity.com/en/index.php) solutions were selected for their ability to provide premium solutions to a diverse spectrum of consumers. This marks the sixth consecutive year that Attensity Group has made the list.

KMWorld editors selected Attensity Group's Voice of the Customer (http://www.attensity.com/en/Applications-and-Services/Applications/Voice-of-the-Customer/Voice-of-the-Customer.html) solution for its ability to extract valuable information from freeform text found in emails, web forums, surveys, CRM notes, and other customer conversations, and transform it into structured, actionable First Person Intelligence(TM). It gleans insight into customer satisfaction, sentiment and loyalty, and reveals product issues and trends. Attensity VoC enables organizations to view all of their data, from both structured and unstructured sources, affording them more comprehensive information for real-time analysis and decision-making.

Empolis, Attensity Group's go-to-market entity in the EMEA region, also secured a spot on the list for its Research & Discovery (http://www.empolis.com/applications-services/applications/e-discovery-information-access.html) application. This web-based portal application empowers analysts and researchers to access critical business information from both inside and outside the company efficiently and easily. Driven by sophisticated Natural Language Processing (NLP) technology, the Research & Discovery application enables users to better search, retrieve and collaborate on valuable information. It transforms information into an enterprise asset that lowers discovery and research costs, while also decreasing enterprise risk.

"We are excited and gratified to have two Attensity Group products on the prestigious KMWorld list of Trend-Setters this year," stated Ian Bonner, president and chief executive officer of Attensity Group. "Our success in winning these awards is the direct result of listening to our customers and delivering innovative products that reflect the changing business intelligence landscape."

The products selected for this year's list of KMWorld Trend-Setters all demonstrate clearly identifiable technology breakthroughs that serve the vendors' constituencies, especially their customers. A full list of past Trend-Setters is viewable in archived issues online at http://www.kmworld.com/Archives/. Attensity and Empolis are also among KMWorld's 100 Companies That Matter in Knowledge Management for 2009.

More information on Attensity products will be available at the following events:

• Improving Service Processes and Increasing Customer Satisfaction Webinar: Sept. 9, 2009 16:15 BST (http://www.empolis.com/company/news/webinars.html)
• Call Centre & Customer Management Expo, Birmingham, UK, Sept. 22-23, 2009 (http://www.callcentre-expo.co.uk/)
  

About KMWorld

KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 50,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)

About Attensity Group

Attensity Group provides business user applications that generate value from unstructured data. Its comprehensive family of solutions leverages semantic analytics to enable knowledge management professionals, business leaders, customer support personnel and customers to interpret and manage an organization's unstructured data to get relevant and actionable answers -- fast. Attensity Group's award-winning software is in use by more than 250 of the Global 1000 and by large government agencies to deliver powerful insights, enhance operational efficiency, reduce risk exposure, and ensure increased customer satisfaction. The Service & Support Professionals Association (SSPA) has honored Attensity Group with its 2009 Recognized Innovator Award. Attensity Group, with more than 500 installations worldwide, services customers from multiple offices in the U.S. and Europe. The company's go-to-market entities are Attensity Americas and Empolis in the EMEA region. Attensity Group's corporate headquarters are in Palo Alto, Calif. More information is at http://www.attensity.com. Follow Attensity on Twitter at http://twitter.com/attensity and read the corporate blog at http://www.attensity.com/en/Company/Blog/index.php.

(C)2009 Attensity Group. Attensity and First Person Intelligence are trademarks of Attensity Group in the United States and/or other countries. Other brand and product names are trademarks or registered trademarks of their respective holders. Information is subject to change without notice. All rights reserved.

Contacts: Michelle de Haaff Lisa Hawes Attensity Group Sterling Communications (650) 433-1700 (408) 884-5155 mdehaaff@attensitygroup.com attensity@sterlingpr.com

SOURCE Attensity Group

Source: PR Newswire

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