C3/CustomerContactChannels Signs New Health Insurance Client
PLANTATION, Fla., Sept. 20 /PRNewswire/ — C3/CustomerContactChannels announced today that it has signed a contract with another leader in the health insurance industry to provide enrollment support services and general customer service. C3/CustomerContactChannels is a global provider of BPO services.
Under the terms of the contract, C3/CustomerContactChannels will provide enrollment services, retention support, and member services for the client. C3 will initially deploy over 1,000 US-based employees to this new program.
“The C3/CustomerContactChannels team was selected by this valued client because of our experience in managing the complex details surrounding customer management for the healthcare industry and our ability to execute on the performance indicators most critical to their bottom line,” said Richard Ferry, President & COO for C3/CustomerContactChannels. “This contract is validation of the confidence that this brand leader has in our experienced team, compliant processes, and culture of accountability that is top priority for all our employees.”
C3/CustomerContactChannels is uniquely positioned to deliver value for its clients in a global operating environment built upon proven operational best practices and a veteran leadership team. In addition to serving several healthcare clients, the Company has strong experience in the Travel & Hospitality, Telecommunications, Energy& Utilities, Media, and Financial Services industries.
C3/CustomerContactChannels manages customer contacts, even when customers are not contacting companies directly. From traditional phone and email, to emerging channels such as social media and blogs, C3 is there to positively engage and promote our clients’ brand with every contact we make with their customers. The carefully selected C3 team brings decades of experience to practice with the discipline and industry knowledge required to think beyond the basic operations of the business and deliver tangible value for clients. Backed by the support of Presidential Capital Partners and Palm Beach Capital, C3 is part of an organization with assets totaling over $1 Billion, locations that span 4 continents, and a team that is thousands of employees strong. Headquartered in Plantation, FL, more information can be found at www.c3connect.com.