Alpine Access Selected by One of the Nation’s Largest Non-Profit Membership Organizations to Support Its Members
DENVER, June 21, 2011 /PRNewswire/ — Alpine Access, the premier provider of virtual contact center solutions and services, today announced it has been selected by one of the nation’s largest membership organizations for people over 50 to provide nationwide support to thousands of its members. Alpine Access was selected for the quality of service and tremendous value its virtual model delivers to clients. The company’s home-based employees will provide assistance to both new and existing members.
Alpine Access’ home-based call center model provides employees with a unique work/life balance and allows the company to hire the nation’s top 2-3% of talent based on skills and qualifications. This makes working for Alpine Access especially attractive to agents within the demographic of this national, non-profit organization. In fact, a large percentage of Alpine Access’ employees are members of the client’s organization, providing an important “member serving member” perspective.
“Alpine Access has become the preferred partner for any organization that places a high priority on customer care and satisfaction,” said Christopher M. Carrington, president and CEO of Alpine Access. “As the pioneer in virtual call centers, our mission has been to show the world a new way of doing business – one that improves the lives of employees and produces superior business results. In this new client, we see a similar commitment to service and positive social change.”
According to the non-profit organization, a number of key factors went into its decision to hire Alpine Access to handle member services including:
- Breadth of Alpine Access’ US-based workforce
- More efficient training capabilities through Alpine Access University
- Ability to match agents according to client-specified criteria
- Greater focus on service metrics such as quality and service levels, call volume, and average handle time
Alpine Access continues to transform how and where the world learns, works and lives. Their virtual business processes include outsourced home-based contact center services, SaaS-based e-learning capabilities and a virtual recruiting platform.
About Alpine Access
Alpine Access pioneered the virtual contact center model in 1998 to deliver high quality customer service at a lower cost for brand-conscious companies. With more than 4,500 professionals in the U.S. and Canada, Alpine Access was recently named the best contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing. Alpine Access’ clients include ten of the Fortune 100 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. Visit www.alpineaccess.com or call 1-866-279-0585 for more information.
SOURCE Alpine Access