Cancer Treatment Centers of America Lodging Operations and Patient Service Selects SoftBrands Medallion PMS
Posted on: Wednesday, 15 August 2007, 18:16 CDT
MINNEAPOLIS, Aug. 15 /PRNewswire-FirstCall/ -- SoftBrands, Inc. , a global supplier of enterprise application software, today announced that Cancer Treatment Centers of America (CTCA) has installed SoftBrands' Medallion property management system (PMS) in three of its locations to increase operational efficiency while helping to deliver improved patient service. Using Medallion, CTCA staff can track the location and preferences of its patients more easily.
CTCA offers a unique whole-person cancer treatment model that integrates state-of-the-art medical treatments and technologies with scientifically based complementary therapies, including nutrition, naturopathic medicine, physical therapy, mind-body medicine and spiritual support, all under one roof. CTCA hospitals located in Philadelphia, Suburban Chicago, and Tulsa are now using Medallion.
On average, CTCA patients travel more than 500 miles one-way for treatment at one of its facilities. While some patients stay in CTCA onsite guest quarters during their treatment, others stay at nearby hotels.
"When we began our property management software search, we knew we needed a system that was easy to use and customizable to our specific needs," said Roger Cary, chief operating officer for CTCA. "Most of the software systems we found were either limited in respect to their functionality, or too complex and rigid in respect to their adaptability. With Medallion, however, we found a software package that was robust enough to meet the needs of large hotels, while still maintaining the user-friendly and customizable attributes we required."
Medallion has helped CTCA increase the efficiency of its patient accommodations services over the last six months by giving CTCA staff the tools and information they need to better manage patient accounts. As a service to its patients, CTCA provides guest accommodations at a heavily discounted rate to help ease the burden of travel and let patients and their families focus on healing.
In addition to CTCA guest services employees, other departments also are improving operations using the Medallion system. CTCA switchboard operators, schedulers and transportation departments all access Medallion to check a patient's room status and identify any specific patient requirements, such as wheelchair access or oxygen. The ability to capture detailed guest profile information in Medallion was one of the key reasons that CTCA selected this PMS solution from SoftBrands.
The CTCA guest services staff uses Medallion to manage 115 onsite and 185 offsite guest rooms at its three hospitals. In addition to these locations, CTCA recently announced plans to open a fourth hospital in Goodyear, AZ (Suburban Phoenix) by winter 2009.
"Our primary goal was to make the property management process simpler for our patients, their caregivers, and our staff. As a hospital, we strive to provide our patients with world-class care, clear information, and efficient delivery of services. To support our unique treatment model, we wanted a behind-the-scenes solution that would help make our patients' treatment experiences better," said Cary. "We have been very pleased with the performance of the Medallion system and have found everyone from the upper management to the support staff to be very responsive."
About Cancer Treatment Centers of America
Founded in 1988, Cancer Treatment Centers of America (CTCA) provides a comprehensive, patient-centered treatment model that fully integrates traditional, state-of-the-art medical treatments with scientifically-supported complementary therapies such as nutrition, naturopathic medicine, psychological counseling, physical therapy and spiritual support to meet the special, whole-person needs of advanced-stage cancer patients. With a network of cancer treatment hospitals and community oncology programs in Illinois, Oklahoma, Pennsylvania and Washington, CTCA encourages patients and their families to participate in treatment decisions with its Patient Empowerment Medicine(SM) model.
About SoftBrands Hospitality
SoftBrands Hospitality provides central reservation, property management and business intelligence software that can be centrally managed to support many properties within a hotel chain as well as less complex offerings that can be installed on site at an independent hotel. Our distribution service, Karyon, allows hotels to easily manage rates and inventory availability across all four Global Distribution Systems and many other online sources of demand. SoftBrands is committed to the Hospitality Industry and are active members of OpenTravel, HTNG, HSMAI, HFTP, HEDNA, AH&LA, AAHOA, NBTA & PHMA.
About SoftBrands
SoftBrands, Inc. is a leader in providing software solutions for businesses in the manufacturing and hospitality industries worldwide. The company has established a global infrastructure for distribution, development and support of enterprise software, and has approximately 5,000 customers in more than 100 countries actively using its manufacturing and hospitality products. SoftBrands, which has approximately 825 employees, is headquartered in Minneapolis, Minnesota, with branch offices in Europe, India, Asia, Australia and Africa. Additional information can be found at http://www.softbrands.com/
Contact Information Christina Lanier Public Relations Director, Hospitality 813.949.4153 christina.lanier@softbrands.com
SoftBrands, Inc.
CONTACT: Christina Lanier, Public Relations Director, Hospitality ofSoftBrands, Inc., +1-813-949-4153, christina.lanier@softbrands.com
Web site: http://www.softbrands.com/
Source: PRNewswire-FirstCall
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