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McLaren Regional Medical Center Contracts With Best Upon Request for Concierge Services

Posted on: Monday, 27 August 2007, 09:13 CDT

Employees at McLaren Regional Medical Center now have access to an on-site concierge service provided by Best Upon Request. To help reduce the demands and stress of everyday life, more than 2,500 employees of McLaren can contact the concierge for home-based help, dry cleaning, car services, film developing, gift buying, grocery shopping, running to the post office, event planning, information research and more.

"We are very pleased to offer this new service to our employees," said Donald C. Kooy, President/CEO of McLaren Regional Medical Center. "We are always looking at ways to enhance employee satisfaction, and our partnership with Best Upon Request concierge services gives us a chance to help our employees in managing the demands of both work and home life. We understand that, along with their work at McLaren, our employees are also leading active lives outside of our organization. We view Best Upon Request as one more way to help employees address the challenge of balancing work and home life needs."

McLaren considers maintaining a high level of employee and patient satisfaction, as well as enriching a person's quality of life, a critical component to being employer of choice and a leader in patient-focused care.

About McLaren Regional Medical Center

McLaren Regional Medical Center (MRMC) is a nonprofit, 439-bed tertiary teaching facility located in Flint, Michigan. MRMC is affiliated with Michigan State University College of Human Medicine in its medical residency programs, including family practice, internal medicine, general surgery, orthopedic surgery and radiology. MRMC also maintains a hematology/oncology fellowship program in partnership with Michigan State University. Centers of Excellence at MRMC include heart and vascular services, orthopedics, neurosciences, kidney services, cancer services, and women's services. MRMC was recently named among the 100 Top Hospitals in America by Solucient and has also been granted the 2005-2007 Distinguished Hospital Award for Patient Safety by Healthgrades, Inc. MRMC's orthopedic program has earned a top 5-Star Rating from Healthgrades in the areas of hip replacement, knee replacement and hip repair. MRMC was also named among the 100 Top Hospitals Performance Improvement Leaders in 2006 and 2007. MRMC is a subsidiary of McLaren Health Care, one of the largest integrated health systems in Michigan.

About Best Upon Request

A Minority Business Enterprise established in 1989, Best Upon Request received the 2005 Small Business Excellence Award and was a 2006 and 2007 honoree for the Better Business Bureau's Torch Award for Marketplace Ethics. Best Upon Request is a national "Quality-of-Life" firm offering on-site concierge services as a viable and highly utilized employee benefit. Best Upon Request's clients view concierge services as a critically advantageous component to being Employer of Choice. The services (including but not limited to errand running, information research and event planning) are designed to enhance employees' work/life balance, leading to increased retention, satisfaction and productivity.

Source: Business Wire

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