Human Genome Sciences Selects C3i Inc to Provide Multilingual Helpdesk Support for its Veeva CRM Deployment in Europe
MORRISTOWN, N.J., March 13, 2012 /PRNewswire-USNewswire/ — C3i Inc, the leader in technology support and business process outsourcing (BPO) services for the life sciences industry, announced that it has been selected by Human Genome Sciences (HGS) to provide multilingual help desk support for their Veeva CRM deployment and other applications on iPad2.
After evaluating a number of Customer Relationship Management (CRM) providers, HGS selected Veeva’s cloud-based solution: Veeva CRM, to support its newly formed European Commercial teams. HGS selected Veeva CRM because of its ease of use, mobility, industry-specific functionality and low system maintenance. C3i, the leading full-service integration and support provider, and a Veeva partner, was chosen to provide helpdesk services to approximately 30 HGS sales representatives and medical science liaisons in Germany, France and Spain. From its operations center in Sofia, Bulgaria, C3i will provide technical support in English, German, French, and Spanish.
With the growing importance of CRM and other technology applications, C3i’s end-to-end support solutions are integral to the sales processes of biotech companies like HGS, as they help improve the productivity of the customer-facing teams and minimize the downtime in the field.
“C3i’s solid record in supporting pharmaceutical teams globally, its proven expertise in the support of Veeva applications, and its multi-language capabilities were all factors that influenced our decision to select C3i in this endeavour. We are confident that C3i’s comprehensive services will positively impact our flexibility, productivity, and ability to serve our customers.”- Kevin Crowe, Marketing and Sales Operations, HGS Europe.
“C3i is excited to expand its capabilities in the field of CRM support in Europe. Working alongside with Veeva as a partner, we will continue to provide outstanding technical support solutions for fast growing companies such as our new client Human Genome Sciences, while reducing costs” – said Joel Morse,CEO of C3i.
About C3i: Headquartered in Morristown, New Jersey, C3i Inc. has global operations in North America, Europe, India and China. Their 1300 employees provide technology training, multi-lingual help desk, hardware provisioning, and break/fix, asset management, and user/application administration services for pharmaceutical sales and clinical professionals worldwide. To learn more, visit www.c3i-inc.com and follow us on Twitter http://twitter.com/C3i_Inc.
About HGS: Human Genome Sciences is a biopharmaceutical company that exists to place new therapies into the hands of those battling serious disease. With a commitment to scientific rigor and the pursuit of excellence, we are working systematically to achieve breakthrough results one careful step at a time. For more information, please visit www.hgsi.com.
About Veeva: Veeva Systems is the leader in cloud-based business solutions for the global life sciences industry. Committed to innovation, product excellence and customer success, Veeva has over 150 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. Founded in 2007, Veeva is a privately held company headquartered in the San Francisco Bay Area, with offices in Philadelphia, Barcelona, Paris, Beijing, Shanghai and Tokyo. For more information, visit www.veevasystems.com.
SOURCE C3i, Incorporated