EffectiveUI Showcases Patient-Centric User Experience at Forrester Forum
DENVER, June 25, 2012 /PRNewswire/ — EffectiveUI, a leading user experience (UX) agency, is a Gold sponsor at the upcoming Forrester Customer Experience Forum, being held in New York City at the Marriott Marquis this week on June 26-27. Hosted by Forrester Research, a Cambridge, MA-based market research firm, the “Outside In: The Power Of Putting Customers At The Center Of Your Business” forum brings together C-level executives in business-to-business (B2B) and business-to-consumer (B2C) companies with Forrester’s top market analysts and leading customer experience (CX) thought leaders.
EffectiveUI’s Executive Director of Experience Design and Customer Insight, Peyton Lindley, and Matt Eaves, Director, Engagement, for Cancer Treatment Centers of America (CTCA), will present their best practices on patient-centric user experience at a Guest Executive Forum on Wednesday, June 27, at 11:30 a.m. – 12:00 p.m. EDT. CTCA is a network of fully accredited cancer hospitals, offering advanced technologies and a personalized treatment approach. The two will discuss applying a user-centered design approach to better engage prospective patients, articulate key differentiators and bring the CTCA hospital experience to life.
“Learning you have cancer and making a decision about where to get treatment is a very difficult experience,” said Matt Eaves, director, Engagement, CTCA. “Cancer patients need to be empowered with information and choices. Many of our patients travel to us so we created an online experience to give people a better sense of what we offer, how we deliver care and what it is like to be treated in one of our hospitals, before they ever step foot inside a facility.”
Please visit EffectiveUI’s booth 301 at the Marriott Marquis for more information.
Founded in 2005, EffectiveUI is a full-service user experience agency that simplifies complex experiences, bringing value to people’s lives. By researching and articulating user needs, our team of customer insight, design and technology services experts create custom applications that improve digital interactions and enhance emotional engagement with a company and brand. EffectiveUI works with some of today’s top companies – including AAA, American Greetings, Boeing, CenturyLink, Discovery Channel, eBay, GE Health, National Geographic, Navy Federal Credit Union and TIAA-CREF – to provide a strategic vision and to increase revenue, brand awareness, customer loyalty and usability. EffectiveUI is a WPP company (NASDAQ: WPPGY). WPP is the world’s largest communications services group.
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