Home Instead Senior Care® Named Top Franchisor of the Year
OMAHA, Neb., Feb. 20, 2013 /PRNewswire/ — Home Instead Senior Care(®), the leading global provider of in-home, nonmedical care services for seniors, today was named the Top Franchisor of the Year by the Franchise Business Review. This is the third year running Home Instead has been honored with this prestigious award recognizing franchise systems that provide the best business opportunities for their owners.
Home Instead Senior Care(®) further was recognized as the Top Franchisor in both the senior care and large systems award categories. Each of these awards is part of the Franchise Business Review’s Franchisee Satisfaction Award program.
“We are both honored and humbled to be recognized for the value we bring our franchise owners,” said Jeff Huber, president, Home Instead, Inc. “This award is a testament to Home Instead’s ongoing commitment to provide its more than 980 franchises with support and training that help to ensure their success – and that families worldwide have access to high-quality, affordable home care for their loved ones.”
Home Instead was selected for the Top Franchisor awards based on a survey of more than 26,000 franchise owners, representing 350 brands. Participants rated, reviewed and ranked their satisfaction with top performing franchise systems across a range of benchmarks, including their franchise experience, market area and business lifestyle. Support offered to Home Instead franchise owners contributing to high satisfaction rankings includes:
- Education and training, including industry-leading training programs for CAREGivers(SM) and family members; a new-owner training program at Home Instead headquarters; onsite visits from business performance coaches; e-learning; and Web-based resources
- Local marketing and public relations support, including one year of professional public relations paid for by Home Instead, Inc.
- Professionally created marketing tools, programs and how-to guidelines
- Mentoring programs and discussion boards on which franchise owners can share their experiences and insights
- Access to the annual Home Instead international convention, local meetings and other networking or learning events
- 24-7 business and technical support
Home Instead, Inc. further conducts comprehensive research on key issues facing caregivers and seniors, and offers specialized training on pertinent aging topics, including Alzheimer’s care. This extensive industry knowledge helps make Home Instead Senior Care(®) the franchise leader in senior care.
“The senior-care industry is one of the top sectors for franchisee satisfaction overall, which makes it even more impressive that Home Instead has managed to stay number one for three years in a row,” said Michelle Rowan, president, Franchise Business Review. “Home Instead is very committed to its franchisees and the broader industry, and remains actively involved with the system on all levels – even as they pursue aggressive international growth. It’s great to see its efforts reflected in their franchisees’ success, satisfaction and our awards.”
Now in its eighth year, the Franchise Satisfaction Awards is the only program to rank companies based on owner satisfaction. In March Franchise Business Review will release its Guide to Today’s Top Franchises profiling the Home Instead Senior Care(®) network and other award winners, and providing a snapshot of the current franchising industry.
ABOUT HOME INSTEAD SENIOR CARE(®)
Founded in 1994 in Omaha by Lori and Paul Hogan, the Home Instead Senior Care(®) franchise network is the world’s largest provider of in-home, nonmedical care services for seniors, with more than 980 independently owned and operated franchises providing in excess of 45 million hours of care throughout the United States, Canada, Japan, Portugal, Australia, New Zealand, Ireland, the United Kingdom, Taiwan, Switzerland, Germany, South Korea, Finland, Austria, Italy, Puerto Rico and the Netherlands. Local Home Instead Senior Care(®) franchise offices employ more than 65,000 CAREGivers(SM) worldwide who provide basic support services – assistance with activities of daily living (ADLs), personal care, medication reminders, meal preparation, light housekeeping, errands, incidental transportation and shopping – which enable seniors to live safely and comfortably in their own homes for as long as possible. In addition CAREGivers(SM) are trained in the network’s groundbreaking Alzheimer’s Disease or Other Dementias CARE: Changing Aging Through Research and Education(SM )Program to work with seniors who suffer from these conditions. This world-class curriculum also is available free to family caregivers online or through local Home Instead Senior Care(®) offices. At Home Instead Senior Care(®), it’s relationship before task, while continuing to provide superior quality service that enhances the lives of seniors everywhere.
About Franchise Business Review
Franchise Business Review is a national franchise market research firm that performs independent surveys of franchisee satisfaction and franchise buyer experiences. The firm’s services include commissioned franchise research projects, as well as industry-wide studies of franchisee satisfaction. Franchise Business Review is headquartered in Portsmouth, N.H., and can be reached at 603-433-2270. Visit www.FBR50.com or www.FranchiseBusinessReview.com for more information.
SOURCE Home Instead Senior Care