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Last updated on April 19, 2014 at 18:42 EDT

CQC Highlights Flaws in Contemporary Home Care Services

March 6, 2013

GALLOWGATE, Newcastle Upon Tyne, March 6, 2013 /PRNewswire/ –

The Care Quality Commission (CQC), has announced several alarming issues
[http://www.cqc.org.uk/public/news/issues-affecting-delivery-good-home-care-services ]
that are affecting the delivery of good home care services in the UK. The announcements
came in light of an extensive review of home care services, which concluded that although
good care was being delivered, a minority of people were being negatively affected by
inadequate care work practises. In light of the announcement, professionals working in the
caring profession are urged to contact Quality Compliance Systems (QCS). This London-based
organisation [http://www.ukqcs.co.uk ] offers help and support to all ensure that all
aspects of care planning meet the required standards.

The CQC began its review of home care service in England in April 2012. On February
13, 2012, the CQC, which is designed to regulate, inspect and review all adult social care
service in the public, private and voluntary sectors in England, announced that although
74% of the 250 services the organisation inspected are conforming to all five of the
national standards, there are several concerns.

One of the leading concerns that the review uncovered was that, on several occasions,
people receiving care were visited by complete strangers without any prior warning. Not
only were many vulnerable people visited by carers that they did not know, but the visits
were also sometimes fairly heavily delayed or even cancelled without notice.

Another blatantly unacceptable and worryingly frequently performed practise that the
QCS uncovered in its report was that risks associated with an individual’s medical
conditions or care, were not always assessed. Not only this, but many care plans went
untouched and had not been updated for several years.

The report also provided evidence that several care services in England did not have
systems in place that monitor the quality and effectiveness of care plans.

Referring to the imperativeness that everyone should be treated with respect and as an
individual, David Behan, the chief executive of CQC, said:

“People have a right to expect to be treated as an individual, to be able to exercise
choice, and to make sure their carers are aware of their specific needs. We have found
plenty of evidence of this however we also found elements of poor care which happen too
often.”

One of Quality Compliance Systems’ leading aims is to eradicate this type of poor
planning and practises within the care sector. The QCS delivers a care planning management
scheme to help ensure that all adult social care workers deliver quality and
straight-forward care plans that focus on the individual rather than just a ‘number.’

The QCS offers a novel approach to home care management and provides an online service
that can be personally tailored to cater for an organisation’s individual requirements via
its website at http://www.ukqcs.co.uk.

SOURCE Quality Compliance Systems Ltd


Source: PR Newswire