Kuwait Ministry of Health Chooses Intergraph®’s Public Safety Software for Enterprise-wide Dispatch
Intergraph computer-aided dispatch solution to manage ambulance dispatch for entire country of Kuwait
HUNTSVILLE, Ala., Sept.17, 2013 /PRNewswire/ — The Ministry of Health Department of Emergency Medical Services in Kuwait selected Intergraph(®)’s computer-aided dispatch (CAD) system to manage dispatch for all their emergency and non-emergency operations.
“Intergraph’s solution will enable the Department of Emergency Medical Services to provide real-time, more efficient response to the medical emergencies of our citizens in Kuwait, which ultimately is the main goal for the department,” said Husain Al-Husaini, head of communications at the Department of Emergency Medical Services.
Serving more than 3.5 million citizens and residents of the country and receiving more than 300 emergency and 400 non-emergency calls per day, the Department of Emergency Medical Services was in need of a multi-agency, enterprise-wide solution to support the entire country of Kuwait.
Intergraph’s CAD system will replace the existing older system, allowing the country to take advantage of a modern technology platform that meets the need of the large number of calls for service received each day.
The Department of Emergency Medical Services will also implement Intergraph’s Mobile for Public Safety, I/Calltaker, I/NetViewer and I/NetDispatcher software for web-based communications between dispatchers and ambulance vehicles in the field, allowing the department to send information to mobile units, which ensures that personnel in the field have critical information available at all times.
“Intergraph’s solution offered everything we needed in a CAD system and we are excited to see the improvements once the system is implemented,” said Al-Husaini.
“Implementation of Intergraph’s CAD solution by IMEL, Intergraph’s exclusive distributor in the Middle East, will allow MOH personnel to access real-time information in the field to make smarter decisions that save lives” said Muhammed Al Aswad, managing director, IMEL.
About Intergraph Middle East L.L.C. (IMEL)
Intergraph Middle East LLC (IMEL) is the exclusive distributor of Intergraph in the Middle East. IMEL is a joint venture between Intergraph Corporation and Atheeb Group of Saudi Arabia. IMEL is represented by CyberMAK Information Systems WLL in Kuwait. IMEL has around 200+ Intergraph certified engineers to provide implementation, training and support on Intergraph solutions.
Intergraph is the leading global provider of engineering and geospatial software that enables customers to visualize complex data. Businesses and governments in more than 60 countries rely on Intergraph’s industry-specific software to organize vast amounts of data to make processes and infrastructure better, safer and smarter. The company’s software and services empower customers to build and operate more efficient plants and ships, create intelligent maps, and protect critical infrastructure and millions of people around the world.
Intergraph operates through two divisions: Process, Power & Marine (PP&M) and Security, Government & Infrastructure (SG&I). Intergraph PP&M provides enterprise engineering software for the design, construction, operation and data management of plants, ships and offshore facilities. Intergraph SG&I provides geospatially powered solutions, including ERDAS technologies, to the public safety and security, defense and intelligence, government, transportation, photogrammetry, and utilities and communications industries. Intergraph Government Solutions (IGS) is a wholly owned subsidiary of Intergraph Corporation responsible for the SG&I U.S. federal business.
Intergraph is part of Hexagon (Nordic exchange: HEXA B), a leading global provider of design, measurement, and visualization technologies that enable customers to design, measure and position objects, and process and present data.
© 2013 Intergraph Corporation. All rights reserved. Intergraph is part of Hexagon. Intergraph and the Intergraph logo are registered trademarks of Intergraph Corporation or its subsidiaries in the United States and in other countries. Other brands and product names are trademarks of their respective owners.