iTrinegy Ensures Critical Application Performance for the NHS in Yorkshire, England

February 6, 2014

CAMBRIDGE, England and RENO, Nevada, February 6, 2014 /PRNewswire/ –

NHS West and South Yorkshire and Bassetlaw Commissioning Support Unit implements
iTrinegy’s AppQoS to ensure delivery of data to geographically dispersed GP Clinics in
Northern Britain.

iTrinegy [http://www.itrinegy.com ], the global provider of award-winning application
performance management (APM) and network replication technology and services, has recently
helped ensure the performance of networked applications for local clinics in NHS West,
South Yorkshire and Bassetlaw Commissioning Support Unit’s catchment area.

The Commissioning Support Unit utilizes an extensive network that links over 500 GP
surgeries and clinics, serving a population of 3.9m people within the area. It also
provides connectivity to centrally stored national data, which is accessed through a
myriad of secure networks.

Ensuring good access to all services regardless of network conditions is the remit of
the Commissioning Support Unit’s Network Division. It is tasked with making sure that the
performance of the data is at optimum and easily accessible to the right departments. Poor
performance of the systems quickly generates frustration and subsequent complaints amongst
the users which need to be resolved quickly and securely.

“One of our Practice Managers contacted us regarding the apparent slowdown of the
Hosted Clinical system. This slowdown was causing severe disruption within the practice
and was having a direct impact on patient care. As the Trust is responsible for the local
LAN we began to investigate the cause of the problem. Early checks indicated that all was
well with the local switches and other networked devices, we needed to conduct a more
thorough investigation to get to the cause of the problem,” said Paul Simms, Network
Support Manager for the Network division.

In a network of this size, there are many places where a fault might lie and the issue
is how to identify poor application performance quickly. Traditional Network Protocol
Analyzers can be used for this purpose but the extremely high volumes of data they
typically generate do not make them particularly suitable to rapid resolution of
performance issues. AppQoS
[http://www.itrinegy.com/index.php/products/network-application-monitors/appqos ], by
comparison, provides the right blend of detail of application performance and network
utilization information to quickly pinpoint the true cause of slow response times.

AppQoS analyses all traffic on monitored network segments and delivers, in real-time,
application-level visibility without the need for hosted agents. It initially provides
high level network session analysis for each and every network transaction over both local
and remote (disparate) networks and then the ability to drilldown to deliver more granular
application performance and health information. The NHS introduced AppQoS into their
network environment where it monitored all client-server interactions, for the affected
network segments, where it rapidly isolated the problem.

Paul: “We deployed iTrinegy’s AppQoS device onto the local network and began to
monitor network performance over a period of seven days. We quickly established that the
Clinical Systems response times over the NHS national network were well within acceptable
levels – the cause of the performance problem was identified and quickly resolved.” Paul
continues, “AppQoS was able to produce a definitive list of the users and devices that had
caused the bandwidth bottlenecks. After consultation with the Practice Manager and staff
we quickly restored system access. AppQoS has been used on a number of sites with similar
performance related problems – all with positive outcomes.”

Networked Application Performance Monitoring (APM): iTrinegy’s Award-Winning AppQoS
Application Performance Monitoring products have enabled many companies to identify, in
real time, application response time information, the causes of poor application and
network performance, as well as provide data for capacity planning/management and vital
necessary usage information for those migrating to the cloud.

About NHS West and South Yorkshire and Bassetlaw Commissioning Support Unit: is an
award-winning provider of professional services, including commissioning and business
management support, across west and south Yorkshire and Bassetlaw. They provide
outstanding business solutions and ensure that their customer’s interests are at the heart
of their business. With an entrepreneurial business culture and innovation playing a key
part in everything they do, they have built their success of the knowledge gained from
their business and relationship with their clients. At present they provide services to
the 15 clinical commissioning groups (CCGs) across West Yorkshire, South Yorkshire and
Bassetlaw, representing over 500 GP practices and servicing a population of 3.9m. They
also provide a range of commissioning support series to NHS England which has its national
support centre in Leeds.

About iTrinegy: iTrinegy develops products that enable organizations to address the
whole Networked Application Performance Lifecycle(TM) from initial design & development,
through testing, QA, to production rollout and on-going performance monitoring. Many
leading organizations deploy iTrinegy technology including Alcatel, Aviva, BlackRock,
Boeing, HP, General Dynamics, IBM, Lockheed Martin, Logica, Raytheon, Thomson Reuters,
Schlumberger, Starbucks, and Unisys. iTrinegy has offices in the USA and UK together with
a select network of specialist resellers. For more information, please visit


        Press Contact: Debra Wilkins, PR Manager, iTrinegy
        Tel USA +1-888-448-4366
        Tel UK: +44(0)845-226-1900
        Email: debra.wilkins@itrinegy.com
        Web: http://www.itrinegy.com

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SOURCE iTrinegy

Source: PR Newswire

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