August 5, 2014
Attention, Bosses: Web-Surfing At Work Has Its Benefits
Dawn Fuller, University of Cincinnati
Management might call it cyberloafing, but new research reveals how online breaks can benefit employees and employers.
The study led by Sung Doo Kim, a doctoral candidate in the Carl H. Lindner College of Business, opens a rare avenue of research into coping with technology-induced distractions in our contemporary society.
Previous research has focused on breaks during off-job hours such as evening, weekend and vacation periods, or on traditional “offline” breaks taken during working hours, such as lunch or coffee breaks. Given the prevalence of online work breaks, the UC study examined this phenomenon in depth, utilizing extensive one-on-one interviews about online breaks with 33 professionals from a variety of industries and occupations. The researchers examined several factors including:
- Triggers that prompt online work breaks
- Conditions that lead to taking an online break rather than an offline break
- Different online break activities
- Consequences of online work breaks
Triggers of Online Work Breaks
Kim says workers engaged in online work breaks when they reported a high need for recovery (feeling frazzled from an intense work period, recovering from a reported significant loss of physical or emotional energy). Triggers also included breaking monotony or boredom, checking on demands at home and other personal demands, or emotional work-related events that triggered anger or frustration.
Conditions that Lead to taking an Online Versus Offline Break
Workers whose jobs required extensive computer time or sitting at a desk for prolonged periods were less likely to find online breaks rejuvenating, versus jobs that required a good deal of physical activity or a lot of face-to-face interaction, prompting employees to decompress with some “alone time” online.
Organizational polices also affected the tendency to take online breaks, as some of the employees reported that their workplace had strict policies on the personal use of workplace computers. Kim adds that older workers who had spent years in the workplace previous to the birth of the Internet frowned on online breaks, stating that they were being “paid to work.” So, personal values also played a factor in taking online breaks.
Online Break Activities
The reported online activities were categorized into two types: pleasure-seeking and non-work-related duties and responsibilities. The former includes listening to music, reading entertaining articles and checking the sports scores while the latter includes checking in with family members, paying bills and doing school work. Many activities reported, however, were not clearly delineated between the two types, indicating the multipurpose fuzzy nature of online breaks.
Consequences of Online Work Breaks
The researchers outlined three consequences of online work breaks: momentary recovery, learning and satisfaction. First, the workers took online breaks as a quick chance to unwind. “Employees reported benefits on going online to balance their work and personal responsibilities, such as checking on their children,” says Kim. “After reassuring themselves about their children, they were better able to focus on their work.” Kim adds that people going online for industry news or research felt that they were benefitting themselves in their careers. He says that employees who took online breaks also reported greater levels of satisfaction at work, perhaps because of the freedom to be able to occasionally check in on their personal life. The researchers add that if taken in an undisciplined manner, online breaks could turn into cyberloafing, resulting in the excessive loss of time and productivity.